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Introdução

 

Looking for a manager to lead the Data & AI Upgrade SWAT team in IBM. The team’s mission is to assist clients with upgrading their deployment of Cloud Pak for Data by working in partnership with IBM CSM (Client Success Manager) and, where applicable, Expert Labs, IBM Consulting, or other teams. The objective is to ensure smooth upgrade for clients through high quality of planning and execution.

Sua Função e suas Responsabilidades

Leading the Upgrade SWAT team globally and engage with customers and IBM client teams to plan the upgrade activities based on customer requirements and deliver the upgrade cases with high quality through effective tracking,  internal and customer collaboration.  

Communicating with product development and support teams regularly about the challenges and issues in customer upgrades, providing feedback to help improve product quality and serviceability.

Cultivating innovation culture in the team, leveraging the AI and automation technologies to build tools for improving the productivity on product upgrade and migration.

Building a high performance team by developing talents through career conversation and skill development.

 

Formação requerida
Bacharelado
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida

Willing to take on the role’s responsibilities with solid concept and sense of how to address customer challenges.

At least 5 years of experience in product development or support, including 3+ years of experience in managing a global team.

Good skills and expertise on Data and AI, Cloud technologies. Experience with Cloud Pak for Data product development or support would be preferred.

Strong leadership, communication and project management skills. Good experience with customer engagement and support.

An ability to adapt to a rapidly changing environment is a must. Resilient under pressure, high energy levels and positive attitude are crucial. Independent decision making and problem solving skills are a must.

Strong learning skills with new technologies and tools.

Requires BS degree, advanced degree a plus

 

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Outros detalhes relevantes do cargo

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