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Introduction

 

Looking for a manager to lead the Data & AI Upgrade SWAT team in IBM. The team’s mission is to assist clients with upgrading their deployment of Cloud Pak for Data by working in partnership with IBM CSM (Client Success Manager) and, where applicable, Expert Labs, IBM Consulting, or other teams. The objective is to ensure smooth upgrade for clients through high quality of planning and execution.

Rôle et responsabilités

Leading the Upgrade SWAT team globally and engage with customers and IBM client teams to plan the upgrade activities based on customer requirements and deliver the upgrade cases with high quality through effective tracking,  internal and customer collaboration.  

Communicating with product development and support teams regularly about the challenges and issues in customer upgrades, providing feedback to help improve product quality and serviceability.

Cultivating innovation culture in the team, leveraging the AI and automation technologies to build tools for improving the productivity on product upgrade and migration.

Building a high performance team by developing talents through career conversation and skill development.

 

Formation requise
Baccalauréat
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise

Willing to take on the role’s responsibilities with solid concept and sense of how to address customer challenges.

At least 5 years of experience in product development or support, including 3+ years of experience in managing a global team.

Good skills and expertise on Data and AI, Cloud technologies. Experience with Cloud Pak for Data product development or support would be preferred.

Strong leadership, communication and project management skills. Good experience with customer engagement and support.

An ability to adapt to a rapidly changing environment is a must. Resilient under pressure, high energy levels and positive attitude are crucial. Independent decision making and problem solving skills are a must.

Strong learning skills with new technologies and tools.

Requires BS degree, advanced degree a plus

 

L'unité commerciale

Logiciels IBM insuffle de l'intelligence dans les opérations commerciales de base — de l'apprentissage machine à l'IA générative — pour aider à rendre les organisations plus réactives, plus productives et plus résilientes. Logiciels IBM aide les clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et de la durabilité. La capacité d'utiliser toutes les données est essentielle à cet égard, car la valeur de l'IA dépend de la valeur des données qui l'alimentent. Dans la plupart des organisations, les données sont réparties sur plusieurs nuages, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM permet de faire évoluer et d'accélérer l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour former, ajuster et déployer l'IA dans l'ensemble d'une entreprise. La plateforme infonuagique hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'exploitation dans des environnements hybrides, ce qui constitue une base flexible pour tirer parti des données, où qu'elles se trouvent, afin de bien ancrer l'IA au sein d'une entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

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