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Introduction

 

Looking for a manager to lead the Data & AI Upgrade SWAT team in IBM. The team’s mission is to assist clients with upgrading their deployment of Cloud Pak for Data by working in partnership with IBM CSM (Client Success Manager) and, where applicable, Expert Labs, IBM Consulting, or other teams. The objective is to ensure smooth upgrade for clients through high quality of planning and execution.

Your role and responsibilities

Leading the Upgrade SWAT team globally and engage with customers and IBM client teams to plan the upgrade activities based on customer requirements and deliver the upgrade cases with high quality through effective tracking,  internal and customer collaboration.  

Communicating with product development and support teams regularly about the challenges and issues in customer upgrades, providing feedback to help improve product quality and serviceability.

Cultivating innovation culture in the team, leveraging the AI and automation technologies to build tools for improving the productivity on product upgrade and migration.

Building a high performance team by developing talents through career conversation and skill development.

 

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

Willing to take on the role’s responsibilities with solid concept and sense of how to address customer challenges.

At least 5 years of experience in product development or support, including 3+ years of experience in managing a global team.

Good skills and expertise on Data and AI, Cloud technologies. Experience with Cloud Pak for Data product development or support would be preferred.

Strong leadership, communication and project management skills. Good experience with customer engagement and support.

An ability to adapt to a rapidly changing environment is a must. Resilient under pressure, high energy levels and positive attitude are crucial. Independent decision making and problem solving skills are a must.

Strong learning skills with new technologies and tools.

Requires BS degree, advanced degree a plus

 

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

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