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Introdução

A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Sua Função e suas Responsabilidades
  • Work with customers as technical experts during post sales to ensure business goals are met with IBM software and services
  • Identify use cases, co-create on MVPs and partner with clients as they design solution architectures and scale use cases to production
  • Are assigned to one broad solution area including Automation, Data and AI, Kyndryl-Storage- zSW, Cloud, Security, Sustainability and watsonx

 

Formação requerida
Nenhum
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida
  • Technical knowledge to drive adoption
  • Serve as a trusted expert for the customer’s migration and deployment of CS-covered offerings
  • Conducts workshops with customers to align IT architecture, integration and migration requirements
  • Onboard practitioners with specific training
  • Support customer execution of workload migration roadmap
  • Assists in Day 2 operational planning and execution

 

Experiência Profissional e Técnica Preferencial
  • IBM Software
  • RH OpenShift
  

 

 

Sobre a Unidade de Negócios

Alimentada por tecnologias cognitivas, mais de 150 ofertas de SaaS e insights em tempo real, a equipe da Global Markets oferece conhecimento integrado para ajudar nossos clientes a tomarem as melhores decisões e fornecerem inovação à medida que eles se envolvem com seus clientes, parceiros e fornecedores. Junte-se a nós para continuar impulsionando a inovação com o portfólio mais abrangente para empresas de todos os setores.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.