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Introduction

A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Votre rôle et vos responsabilités
  • Work with customers as technical experts during post sales to ensure business goals are met with IBM software and services
  • Identify use cases, co-create on MVPs and partner with clients as they design solution architectures and scale use cases to production
  • Are assigned to one broad solution area including Automation, Data and AI, Kyndryl-Storage- zSW, Cloud, Security, Sustainability and watsonx

 

Formation requise
Aucun
Formation préférée
Licence
Expertise professionnelle et technique requise
  • Technical knowledge to drive adoption
  • Serve as a trusted expert for the customer’s migration and deployment of CS-covered offerings
  • Conducts workshops with customers to align IT architecture, integration and migration requirements
  • Onboard practitioners with specific training
  • Support customer execution of workload migration roadmap
  • Assists in Day 2 operational planning and execution

 

Expertise professionnelle et technique préférée
  • IBM Software
  • RH OpenShift
  

 

 

À propos de la Business Unit

S'appuyant sur les technologies cognitives, sur plus de 150 offres SaaS et sur des connaissances en temps réel, l'équipe Global Markets apporte son expertise propre pour aider nos clients à prendre de meilleures décisions et à mettre en œuvre l'innovation lors de ses interactions avec ses clients, ses partenaires et ses fournisseurs. Rejoignez-nous pour continuer à impulser l'innovation à l'aide du portefeuille intersectoriel pour entreprises le plus complet du marché.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.