A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Are you an analytical, detail-oriented person who enjoys working in dynamic environments? Come and join our team!
Responsibilities:
- Process customer services related to analytical operations in various client areas, seeking to achieve agreed business objectives.
- Ensure the delivery of high quality services, focusing on the parameters defined by the client and aiming for end customer satisfaction.
- Proposing and implementing improvements to procedures and controls, contributing to the continuous evolution of processes.
- Operate the services requested with excellence, ensuring the best delivery within the established deadlines.
- Apply communication and organizational skills, communicating effectively and clearly in a multicultural environment and acting to meet deadlines with discipline and organization.
- Use knowledge of the client's administrative processes in the delivery of services, understanding the Service Level Agreement (SLA), measurements, reports, credits, penalties and internal organizational policies, as well as the standards applicable to the development of customer support processes.
- Adapt administrative strategies according to internal policies, procedures and results, following changes in customer requirements, market conditions and continuous process improvements.
- Identify opportunities for improvement and development in the processes under their responsibility.
- Maintaining clear and efficient communication, both written and verbal, to ensure a good interface with the client.
- Work as part of a team, promoting a collaborative and cooperative environment.
- Completed or ongoing training in Administration, Law, Technology, Engineering or related areas.
- Analytical profile, attentive to details and patterns, with logical reasoning and observation skills to identify points for improvement.
- Verbal and written communication skills, with the ability to work in multicultural environments.
- Organization and discipline to meet deadlines and manage simultaneous demands.