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As a Customer Success Specialist (CSM) focused on watsonx AI at IBM, you will play a pivotal role in enabling clients to successfully adopt, deploy, and realize value from IBM’s leading AI and foundation model platform. This role is ideal for early professionals with at least 2+ years of experience who are passionate about AI, have technical aptitude, and thrive in client-facing environments.

IBM's watsonx platform empowers enterprises to scale and govern trusted AI across workloads. Your work will help clients unlock productivity, accelerate innovation, and responsibly integrate AI into their business.

Vaša vloga in odgovornosti

As a CSM for watsonx AI, your mission is to ensure clients successfully implement and scale AI solutions, with a strong focus on foundation models, generative AI, and data-driven applications. You will:

  • Serve as a trusted technical advisor to help clients plan, adopt, and optimize their use of watsonx.ai, watsonx.data, and watsonx.governance.

  • Lead AI use case discovery workshops and co-create solutions that align with strategic business goals.

  • Guide clients through the model lifecycle—from data ingestion, training, and fine-tuning, to deployment and responsible AI governance.

  • Collaborate with product, engineering, and sales teams to ensure alignment and drive renewals and expansion.

  • Build customer success plans that increase AI adoption, engagement, and measurable ROI.

Zahtevana izobrazba
Srednješolska diploma/GED
Zaželena izobrazba
Diploma prve stopnje
Zahtevano strokovno in tehnično znanje

  • Client Engagement & Discovery: Understand each client's data and AI maturity, challenges, and goals to position watsonx solutions effectively.

  • Technical Enablement: Provide hands-on support and guidance for using watsonx.ai (LLM-based development), watsonx.data (governed data lakehouse), and watsonx.governance (AI governance and risk tools).

  • Use Case Framing & MVP Builds: Identify and build AI use cases, prototypes, or proof of value to demonstrate watsonx’s potential.

  • Success Measurement: Define KPIs, adoption metrics, and success frameworks to track and report client outcomes.

  • Customer Advocacy: Act as the voice of the customer to internal IBM teams to improve product and support experiences.

Zaželeno strokovno in tehnično znanje

  • Bachelor’s degree in Computer Science, Engineering, Data Science, or a related technical field.

  • 2+ years of experience in customer-facing roles (Customer Success, Pre-Sales, Solution Consulting, etc.).

  • Foundational knowledge of AI/ML concepts, data pipelines, and cloud-native technologies.

  • Ability to read or write code in Python or other modern programming languages.

  • Excellent interpersonal, communication, and problem-solving skills.

  • Comfort with presenting to both technical and non-technical audiences.

  • Experience with foundation models, generative AI, or similar platforms (e.g., Hugging Face, OpenAI, Vertex AI).

  • Familiarity with cloud platforms (IBM Cloud, AWS, Azure, or GCP).

  • Understanding of MLOps, data governance, or AI risk management practices.

  • Previous work with IBM watsonx or similar enterprise AI platforms is a strong plus.

O poslovni enoti

IBM je globalno prisoten in deluje v več kot 175 državah s široko geografsko porazdelitvijo prihodkov. Organizacija podjetja Global Markets je strateška prodajna poslovna enota, ki upravlja IBM -ov globalni odtis in tesno sodeluje z namenskimi državnimi operativnimi enotami, da služi strankam na lokalni ravni. Te državne ekipe imajo skrbnike za odnose s strankami, ki vodijo integrirane ekipe svetovalcev, strokovnjakov za rešitve in strokovnjakov za dostavo, da strankam omogočijo rast in inovacije. Z dopolnjevanjem lokalnega strokovnega znanja z globalnimi izkušnjami in digitalnimi zmogljivostmi IBM gradi globoke in široko zasnovane odnose s strankami. Ta osredotočenost na lokalno upravljanje spodbuja hitrost pri podpori strankam, naslavljanju novih trgov in vlaganju v nastajajoče priložnosti. Poleg tega organizacija Global Markets služi strankam s strokovnim znanjem v njihovi panogi ter z izdelki in storitvami, ki jih nudijo IBM in partnerji. IBM prav tako širi svoj doseg na nove in obstoječe stranke prek digitalnih tržnic.

Življenje v IBM-u

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

O IBM-u

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Podrobnosti o drugem ustreznem delovnem mestu

For additional information about location requirements, please discuss with the recruiter following submission of your application.