内容へスキップ
はじめに

As a Customer Success Specialist (CSM) focused on watsonx AI at IBM, you will play a pivotal role in enabling clients to successfully adopt, deploy, and realize value from IBM’s leading AI and foundation model platform. This role is ideal for early professionals with at least 2+ years of experience who are passionate about AI, have technical aptitude, and thrive in client-facing environments.

IBM's watsonx platform empowers enterprises to scale and govern trusted AI across workloads. Your work will help clients unlock productivity, accelerate innovation, and responsibly integrate AI into their business.

役割と責任

As a CSM for watsonx AI, your mission is to ensure clients successfully implement and scale AI solutions, with a strong focus on foundation models, generative AI, and data-driven applications. You will:

  • Serve as a trusted technical advisor to help clients plan, adopt, and optimize their use of watsonx.ai, watsonx.data, and watsonx.governance.

  • Lead AI use case discovery workshops and co-create solutions that align with strategic business goals.

  • Guide clients through the model lifecycle—from data ingestion, training, and fine-tuning, to deployment and responsible AI governance.

  • Collaborate with product, engineering, and sales teams to ensure alignment and drive renewals and expansion.

  • Build customer success plans that increase AI adoption, engagement, and measurable ROI.

必要とされる学歴
高校卒業資格/GED
望ましい学歴
学士号
必要な専門的および技術的知識

  • Client Engagement & Discovery: Understand each client's data and AI maturity, challenges, and goals to position watsonx solutions effectively.

  • Technical Enablement: Provide hands-on support and guidance for using watsonx.ai (LLM-based development), watsonx.data (governed data lakehouse), and watsonx.governance (AI governance and risk tools).

  • Use Case Framing & MVP Builds: Identify and build AI use cases, prototypes, or proof of value to demonstrate watsonx’s potential.

  • Success Measurement: Define KPIs, adoption metrics, and success frameworks to track and report client outcomes.

  • Customer Advocacy: Act as the voice of the customer to internal IBM teams to improve product and support experiences.

歓迎する専門的および技術的経験

  • Bachelor’s degree in Computer Science, Engineering, Data Science, or a related technical field.

  • 2+ years of experience in customer-facing roles (Customer Success, Pre-Sales, Solution Consulting, etc.).

  • Foundational knowledge of AI/ML concepts, data pipelines, and cloud-native technologies.

  • Ability to read or write code in Python or other modern programming languages.

  • Excellent interpersonal, communication, and problem-solving skills.

  • Comfort with presenting to both technical and non-technical audiences.

  • Experience with foundation models, generative AI, or similar platforms (e.g., Hugging Face, OpenAI, Vertex AI).

  • Familiarity with cloud platforms (IBM Cloud, AWS, Azure, or GCP).

  • Understanding of MLOps, data governance, or AI risk management practices.

  • Previous work with IBM watsonx or similar enterprise AI platforms is a strong plus.

事業部門について

コグニティブ・テクノロジー、150 を超える SaaS オファリング、リアルタイムの洞察に支えられた Global Markets チームは、お客様がその顧客、パートナー、サプライヤーと関与する際により良い意思決定を行ってイノベーションを実現するための専門知識を組み込んで提供します。私たちと一緒に、様々な業種にわたる企業向けの最も包括的なポートフォリオを利用し、イノベーションを推進し続けましょう。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

その他の関連する職務の詳細

For additional information about location requirements, please discuss with the recruiter following submission of your application.