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Uvod

Are you passionate about solving complex technical problems in the cybersecurity space? Join our team of support engineers working on cutting-edge security products. You'll help clients resolve high-impact issues related to performance, rule behavior, and system stability—all while growing your expertise in Linux-based environments and client communication.

Vaša vloga in odgovornosti

As a Software Support Engineer, you'll be part of a high-performing tea that specializes in performance-related troubleshooting and rule logic analysis for security products. Your day-to-day will involve deep technical investigation, root cause analysis, and collaboration with development and SRE teams to ensure optimal client experience.

You will:

  • Diagnose and resolve performance bottlenecks and system issues across distributed environments.

  • Troubleshoot rule behavior and processing logic for complex security scenarios.

  • Provide timely and clear updates to clients in English—both written and verbal.

  • Collaborate with developers and other support squads to escalate and track critical issues.

  • Document technical solutions and contribute to internal knowledge bases.

 

Zahtevana izobrazba
Tehnična diploma
Zaželena izobrazba
Diploma prve stopnje
Zahtevano strokovno in tehnično znanje


  • Strong experience with Linux/UNIX environments (commands, logs, resource management, system performance).

  • Troubleshooting mindset: able to dig deep, isolate variables, and go beyond surface symptoms.

  • Excellent communication skills in English (B2+ minimum).

  • Solid understanding of networking concepts (TCP/IP, ports, firewalls, DNS).

  • Familiarity with log parsing, system metrics, and performance profiling tools.

  • Customer-facing experience: ability to remain calm, clear, and professional under pressure.

  • Ability to read and analyze technical documentation and system logs.

  • Ownership mindset and a collaborative spirit.


Zaželeno strokovno in tehnično znanje
Nice to Have (but not required):

  • Experience working with security products or SIEM platforms.

  • Scripting (Bash, Python) for automation or log analysis.

  • Knowledge of ticketing systems (e.g. Salesforce, ServiceNow).

  • Exposure to cloud or container-based environments (Docker, Kubernetes).

 

O poslovni enoti

Programska oprema IBM oskrbuje osnovne poslovne operacije z inteligenco – od strojnega učenja do generativne umetne inteligence, kar pomaga organizacijam, da so odzivnejše, produktivnejše in odpornejše. IBM-ova programska oprema pomaga naročnikom, da umetno inteligenco začnejo uporabljati takoj, da ustvarijo resnično vrednost z zaupanjem, hitrostjo in samozavestjo na področju digitalnega dela, avtomatizacije IT, posodobitve aplikacij, varnosti in trajnosti. Ključnega pomena pri tem je zmožnost uporabe vseh podatkov, saj je umetna inteligenca tako dobra, kot so dobri podatki, ki jo podpirajo. V večini organizacij so podatki razpršeni v več oblakih, v prostorih, zasebnih podatkovnih centrih in na robu. IBM-ova platforma za umetno inteligenco in podatke razširja in pospešuje vpliv umetne inteligence z zaupanja vrednimi podatki ter zagotavlja vodilne zmogljivosti za usposabljanje, prilagajanje in razmestitev umetne inteligence v podjetjih. IBM-ova platforma hibridnega oblaka je eden najbolj celovitih in doslednih pristopov k razvoju, varnosti in delovanju v hibridnih okoljih – prilagodljiva podlaga za izkoriščanje podatkov, kjerkoli se nahajajo, za razširitev umetne inteligence globoko v poslovanje.

Življenje v IBM-u

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

O IBM-u

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Podrobnosti o drugem ustreznem delovnem mestu

For additional information about location requirements, please discuss with the recruiter following submission of your application.