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Introducción

Are you passionate about solving complex technical problems in the cybersecurity space? Join our team of support engineers working on cutting-edge security products. You'll help clients resolve high-impact issues related to performance, rule behavior, and system stability—all while growing your expertise in Linux-based environments and client communication.

Su función y responsabilidades

As a Software Support Engineer, you'll be part of a high-performing tea that specializes in performance-related troubleshooting and rule logic analysis for security products. Your day-to-day will involve deep technical investigation, root cause analysis, and collaboration with development and SRE teams to ensure optimal client experience.

You will:

  • Diagnose and resolve performance bottlenecks and system issues across distributed environments.

  • Troubleshoot rule behavior and processing logic for complex security scenarios.

  • Provide timely and clear updates to clients in English—both written and verbal.

  • Collaborate with developers and other support squads to escalate and track critical issues.

  • Document technical solutions and contribute to internal knowledge bases.

 

Educación requerida
Diploma técnico
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida


  • Strong experience with Linux/UNIX environments (commands, logs, resource management, system performance).

  • Troubleshooting mindset: able to dig deep, isolate variables, and go beyond surface symptoms.

  • Excellent communication skills in English (B2+ minimum).

  • Solid understanding of networking concepts (TCP/IP, ports, firewalls, DNS).

  • Familiarity with log parsing, system metrics, and performance profiling tools.

  • Customer-facing experience: ability to remain calm, clear, and professional under pressure.

  • Ability to read and analyze technical documentation and system logs.

  • Ownership mindset and a collaborative spirit.


Experiencia técnica y profesional preferida
Nice to Have (but not required):

  • Experience working with security products or SIEM platforms.

  • Scripting (Bash, Python) for automation or log analysis.

  • Knowledge of ticketing systems (e.g. Salesforce, ServiceNow).

  • Exposure to cloud or container-based environments (Docker, Kubernetes).

 

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.