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Introdução

The Senior Accounts Receivable Analyst – Collections is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio 

Sua Função e suas Responsabilidades

 

Responding to external and internal customer requests via phone and email in a fast-paced, highly complex environment

  • Independently collect past due invoices by contacting customers via phone, email or portal
  • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
  • Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
  • Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
  • Cash Application of payments to customer’s accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
  • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company 
  • Preparation of weekly aging report and prioritize accounts based on overdue status
  • Account review for credit releases
  • Negotiate payment plans
  • Train new team members on daily tasks


Formação requerida
Graduação tecnóloga/Diploma universitário
Formação preferencial
Graduação tecnóloga/Diploma universitário
Experiência Profissional e Técnica Requerida

 

  • Professional/commercial collection experience
  • Must have the ability to define and solve problems.
  • Must be self-motivated, work independently with minimum supervision, and be an effective team player.
  • Excellent verbal and written communication skills required.
  • Excel/ Word skills including Pivot tables, VLookups and other formulas. 
  • SAP/CRM experience


Sobre a Unidade de Negócios

A IBM Consulting é a empresa de consultoria e serviços profissionais globais da IBM, com recursos de transformação de negócios e tecnologia líderes de mercado em. Com profundo conhecimento em muitas indústrias, oferecemos estratégia, experiência, tecnologia e serviços operacionais a muitas das empresas mais inovadoras e valiosas do mundo. Nosso time está focado em acelerar os negócios de nossos clientes através da colaboração. Acreditamos no poder da tecnologia usada de maneira responsável para ajudar pessoas, parceiros e o mundo.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.