If you have a passion for writing and thrive in a dynamic, collaborative environment, we invite you to join our team and help shape IBM Cloud documentation.
As an information developer, you’ll have the opportunity to work on cutting-edge networking technologies and produce high-quality documentation for IBM Cloud services. You will collaborate with cross-functional teams, to gather technical insights and develop a variety of user assistance materials for new features and updates. This includes crafting tooltips, messages, images, how-to guides, and white papers, among other content. From contributing to UI wireframes to drafting customer-facing content, you'll be involved in every stage of the development cycle. So, come join us and directly influence the user experience, ensuring that our cloud networking service docs are clear, intuitive, and easy to navigate.
- Develop and maintain clear, concise documentation for IBM Cloud networking services, such as VPC, VPN, and load balancers.
- Publish comprehensive, customer-facing technical documentation including concept, reference, and task-oriented documentation for product interfaces (UI, CLI, and API).
- Collaborate with developers, designers, project managers, and support teams to gather technical information and “proactively” document new features and updates.
- Adhere to IBM style guides, consistently maintaining high-quality standards.
- Manage GitHub content repositories, ensuring regular updates to reflect service changes, new documentation, and customer feedback.
- Utilize tools such as Visual Studio Code, Acrolinx, GitHub, Jira, Slack, Figma, OneDrive, and others to communicate with teams and produce documentation.
- Review and understand source materials to draft initial versions of new or updated features.
- Host technical reviews and test procedures to ensure that the content is technical accurate.
- 3+ years of proven technical writing skills.
- Proficiency with documentation languages, tools, and content management systems, such as Markdown and GitHub.
- Effective communication skills: verbal, written, and oral.
- Ability to work collaboratively in a fast-paced environment.
- Capacity to quickly adapt to new tools in the constantly evolving environment and deliver high-quality work on time.
- Skilled in deciphering technical documents and writing from a user perspective, explaining the features in a manner easily understood.
- Knowledge about Cloud technologies and emerging trends