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Introduction

If you have a passion for writing and thrive in a dynamic, collaborative environment, we invite you to join our team and help shape IBM Cloud documentation.

As an information developer, you’ll have the opportunity to work on cutting-edge networking technologies and produce high-quality documentation for IBM Cloud services. You will collaborate with cross-functional teams, to gather technical insights and develop a variety of user assistance materials for new features and updates. This includes crafting tooltips, messages, images, how-to guides, and white papers, among other content. From contributing to UI wireframes to drafting customer-facing content, you'll be involved in every stage of the development cycle. So, come join us and directly influence the user experience, ensuring that our cloud networking service docs are clear, intuitive, and easy to navigate.

Votre rôle et vos responsabilités

 

  • Develop and maintain clear, concise documentation for IBM Cloud networking services, such as VPC, VPN, and load balancers.
  • Publish comprehensive, customer-facing technical documentation including concept, reference, and task-oriented documentation for product interfaces (UI, CLI, and API). 
  • Collaborate with developers, designers, project managers, and support teams to gather technical information and “proactively” document new features and updates.
  • Adhere to IBM style guides, consistently maintaining high-quality standards.
  • Manage GitHub content repositories, ensuring regular updates to reflect service changes, new documentation, and customer feedback.
  • Utilize tools such as Visual Studio Code, Acrolinx, GitHub, Jira, Slack, Figma, OneDrive, and others to communicate with teams and produce documentation.
  • Review and understand source materials to draft initial versions of new or updated features.
  • Host technical reviews and test procedures to ensure that the content is technical accurate.
Formation requise
Licence
Expertise professionnelle et technique requise
  • 3+ years of proven technical writing skills.
  • Proficiency with documentation languages, tools, and content management systems, such as Markdown and GitHub. 
  • Effective communication skills: verbal, written, and oral. 
  • Ability to work collaboratively in a fast-paced environment.
  • Capacity to quickly adapt to new tools in the constantly evolving environment and deliver high-quality work on time.
  • Skilled in deciphering technical documents and writing from a user perspective, explaining the features in a manner easily understood.

 

Expertise professionnelle et technique préférée
  • Knowledge about Cloud technologies and emerging trends 

À propos de la Business Unit

IBM Systems aide les responsables IT à poser un regard différent sur leur infrastructure. Les serveurs et le stockage IBM ne sont plus des objets inanimés : ils peuvent comprendre, raisonner et apprendre, permettant ainsi à nos clients d'innover tout en évitant les problèmes IT. Nos systèmes sont les moteurs des industries les plus importantes au monde et nos clients sont les architectes du futur. Rejoignez-nous pour participer à la construction de notre portefeuille technologique de pointe, conçu pour l'entreprise cognitive et optimisé pour le cloud computing.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.