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Introduction

The Virtual Desktop Infrastructure Engineer (Infrastructure Specialist) is responsible for the ongoing support and maintenance of the existing Citrix-based Virtual Desktop Infrastructure (VDI) and Windows Remote Desktop Services (RDS) environments hosted on Microsoft Azure. This role also includes responsibilities related to managing and updating Standard Operating Environment (SOE) images in accordance with approved configurations. The engineer will operate within defined boundaries and support service delivery in a secure, enterprise-scale environment. 

Votre rôle et vos responsabilités
  • Provide day-to-day operational support for existing Citrix VDI server farms, virtual desktops, and RDS deployments.
  • Monitor system health and availability, address performance issues, and resolve infrastructure-related incidents within agreed service levels.
  • Maintain and update Standard Operating Environment (SOE) images, including minor version upgrades and patching, in line with existing approved configurations.
  • Participate in scheduled Disaster Recovery drills and ensure readiness of VDI infrastructure.
  • Ensure compliance with security policies, GPOs, and configuration standards.
  • Maintain documentation and runbooks for VDI, RDS, and SOE-related processes.
  • Escalate application-level or end-user profile issues to appropriate resolver teams.

 

Formation requise
Licence
Formation préférée
Licence
Expertise professionnelle et technique requise
  • Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
  • Must be an Australian Citizen 
  • Must work onsite 5 days per week and prefer to be Ballarat based
  • 2+ years of experience in supporting Citrix Virtual Apps and Desktops in enterprise or government environments.
  • Strong experience with Microsoft Remote Desktop Services (RDS) and session host infrastructure.
  • Proficiency in managing and maintaining SOE images for Windows-based virtual desktops.
  • Familiarity with Citrix Studio, Director, StoreFront, and related components.
  • Solid understanding of patching, user access control, and image lifecycle management.
  • Experience working in highly secure, structured environments with formal change and incident processes.. 

 

Expertise professionnelle et technique préférée
  • Citrix Certified Associate – Virtualization (CCA-V) or equivalent.
  • Microsoft certifications related to Azure Virtual Desktop, Windows Server, or End User Computing.
  • Prior experience supporting virtual desktop solutions in government or compliance-heavy environments.
  • Familiarity with ITIL-based support practices.

À propos de la Business Unit

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.