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Introduction

At HashiCorp, we build the infrastructure that enables innovation.  Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

Rôle et responsabilités
About the Role

The Resident Solutions Engineer (RSE) combines automation, infrastructure management, and reliability practices to ensure efficient software delivery and system stability. They develop CI/CD pipelines, automate infrastructure provisioning, monitor system health, optimize performance, and implement security and compliance measures. Their goal is to enhance deployment speed, resilience, and operational efficiency while minimizing downtime and incidents.

 

The RSE role has proven instrumental in accelerating time-to-value for HashiCorp customers, guiding organizations through multidimensional challenges, and enabling innovation with scalable, cutting-edge solutions.

What You’ll Do:
  1. Infrastructure and Service Management
    1. Build infrastructure provisioning pipelines using tools such as Terraform,  Ansible, and Packer.
    2. Build change management pipelines for validating adjustments to service configurations.
    3. Build self-service onboarding processes to standardize and simplify consumption of the central platform and its associated components.
    4. Tune service and infrastructure performance based on observability data.
    5. Build Proof of Value (PoV) environments to showcase the integrated capabilities of IBM software to customers.
    6. Stay abreast of emerging technologies, trends, and best practices, sharing insights and recommendations with both internal and customer audiences.
  2. Observability and Reporting
    1. Build robust service and platform monitoring that provides insight into key performance metrics, as well as user experience data, to inform improvements to the central platform and its associated components.
    2. Track changes in consumption data to inform business value conversations with customer stakeholders.
    3. Build executive reporting dashboards to inform technical strategy discussions at the Resident Solutions Architect (RSA) or Field CTO (FCTO) level.
  3. Security and Compliance
    1. Incorporate security and compliance best practices into the implementation of IBM software through the appropriate configuration of policy mechanisms.
    2. Inform and enable incident response teams on key metrics associated with security and compliance events.
Formation requise
Aucun
Expertise professionnelle et technique requise
  •     6 years of experience in software engineering, architecture, or related technical roles. 
  • Experience developing and deploying pipelines in GitHub, GitLab, Jenkins, or similar. 
  • Experience building custom monitoring dashboards using Splunk, Prometheus/Grafana, etc. 
  •  A proven track record of assisting with or leading cloud transformation at one or more organizations 
  •  Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale. 
  • The ability to work independently, executing on a provided roadmap. 
  • The ability to explain complex technical topics in simple terms. 
  • Japanese professional proficiency is a must. (N2 level minimum)
  • Basic English proficiency is a must, professional level proficiency is a plus.
Expertise professionnelle et technique souhaitée
  • Working proficiency with one or more of the tools in the HashiCorp product suite is a plus. 
  • Experience as a technical lead on a platform engineering/SRE team is a plus.
  • Cloud certifications are a plus.

L'unité commerciale

Alimentée par les technologies cognitives, plus de 150 offres SaaS, et des aperçus en temps réel, l'équipe des marchés mondiaux offre une expertise intégrée afin d'aider nos clients à prendre de meilleures décisions et à innover tout en collaborant avec leurs clients, partenaires et fournisseurs. Rejoignez-nous afin de continuer à stimuler l'innovation avec le portefeuille le plus complet pour les entreprises de tous les secteurs d'activité.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.