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Introduction

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Rôle et responsabilités

Posiçao em site de cliente, até 5x na semana, nos endereços abaixo:

 Alameda Tocantins, 350 – Alphaville Centro Industrial e Empresarial/Alphaville, Barueri – SP, com CEP 06455-020

·        Av. Cruzeiro do Sul, 3000 - Santana, São Paulo - SP, 02034-001

 Atuar na documentação, padronização e melhoria contínua dos processos operacionais e administrativos envolvidos em um projeto de BPO, garantindo conformidade, rastreabilidade e eficiência na transição e operação dos serviços.

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 Responsabilidades

•             Levantar, mapear e documentar processos de negócio e desenho de fluxogramas.

•             Elaborar e manter atualizados manuais operacionais, procedimentos (SOPs/DTP’s), instruções de trabalho e políticas internas.

•             Utilizar ferramentas como BPMN, Visio, Bizagi, Blueworks ou compativel para representar visualmente os processos.

•             Organizar bibliotecas digitais de documentos.

•             Controlar versões e acessos, garantindo segurança e rastreabilidade.

•             Apoiar times de transição e operação na validação e revisão de processos documentados.

•             Garantir que a documentação esteja alinhada com os requisitos de compliance, auditoria e governança.

•             Participar de reuniões com stakeholders para entender requisitos e propor melhorias nos processos.

•             Contribuir com a estruturação de bases de conhecimento e repositórios documentais.

•             Realizar controle de versões e gestão de mudanças na documentação.

•             Apoiar treinamentos e workshops com base na documentação produzida.

•             Noção básica em process mining.

Formation requise
Diplôme de fin d'études secondaires/de formation générale
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise


 Skills Técnicos e de Mercado

•             Ferramentas de modelagem de processos: BlueWorkLives. Conhecimento em outras como Bizagi, Visio, ARIS, Lucidchart, é um diferencial

•             Conhecimento em metodologias de melhoria contínua: Lean, Six Sigma, Kaizen.

•             Experiência com ferramentas de gestão documental: SharePoint.

•             Capacidade de análise crítica e visão sistêmica de processos.

•             Excelência na comunicação escrita e organização de informações.

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 Formação Acadêmica

•             Ensino superior completo em Administração, Engenharia, Sistemas de Informação, Gestão de Processos ou áreas correlatas.

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 Experiência Desejada

•             Experiência prévia em projetos de BPO, CSC ou transformação digital.

•             Vivência com ambientes corporativos complexos e multifuncionais.

•             Participação em projetos de transição ou implementação de novos processos.

 

L'unité commerciale

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

All our positions are eligible for people with disabilities PwD or rehabilitated.