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Introduction

IBM Quantumは、ビジネス、工学、科学のための汎用量子コンピュータ実現に向けて、業界の先駆けとなっています。この取り組みは、量子コンピュータの技術を積み重ねて前進させるとともに、量子コンピュータを幅広い適用分野にアクセス可能にするためのアプリケーションを模索することも含まれます。Fortune 500の企業、学術機関、研究者、教育者、量子コンピュータに魅了された方々とともに、我々は、お客様のイノベーションを促進することを、お約束しています。

IBM Quantum is an industry first initiative to build universal quantum computers for business, engineering, and science. This effort includes advancing the entire quantum computing technology stack and exploring applications to make quantum broadly usable and accessible. With a worldwide network of Fortune 500 companies, academic institutions, researchers, educators, and enthusiasts, we are committed to driving innovation for our clients.

Your role and responsibilities
  • This is a Japanese-speaking role located in Japan. For job details, please see the Japanese description below.
  • 応募の際に登録いただくお名前（Legal Name）については、アルファベットではなく、必ず漢字表記（お持ちの場合）を入力いただくようお願いいたします。
  • エントリーの際、日本語の応募書類をご登録いただけますようお願いします。

あなたの役割と責任：

最先端の量子コンピュータのハードウェア、ソフトウェアを研究開発する先鋭部隊に加わり、お客様が直面するビジネス課題に対して、お客様が量子コンピュータ利用を探求するのを支えていきます。IBM Quantumのお客様のリストを充実させていくため、顧客対応やサポート経験のある、優秀で、革新的なソフトウェアエンジニアであることが求められます。そして、開発チーム、インフラチームと密に連携し、高い可用性、最適なシステム性能、効率的な問題解決に貢献していくことになります。 この役割は、個々のサポート事例をもとに製品開発の助けとなることや、特定のお客様に直接サポートすることまで、サポートに関するすべての業務が含まれることになります。

 

責任：

  • 自ら学習し、自身の知識を広げていくことが可能で、かつ、自発的に行うことが求められます。また、独立思考と、問題解決能力も求めれます。
  • IBM Quantumのお客様からの、技術的な質問に対し応答することが求められます。あなたは、ユーザフィードバックや、あなたの経験をもとに、IBM Quantum製品をサポートし、ソリューションの改善の提案することになります。
  • お客様が抱える問題の根本的な原因を調査し、Site Reliability Engineering Teamと協業することが求められます（例：お客様の問題が、我々のソフトウェアやハードウェア上の問題であるか検証し、内部のチームに注意を喚起する）。
  •  開発チームと密接に協業し、量子コンピュータのソフトウェアスタックの発展や、サポートと開発の一貫した目的達成を実現することが求められます。
  • ZendeskやPagerDutyや同様のツールを利用して、システムアラートに対応し、迅速な問題解決をることが求められます。
  • お客様とIBMの研究者のために、お客様と会話したり、量子ハードウェアへのアクセスを管理したりするような、事務的な処理を行うことがあります。
  • 事務的な業務においても、技術的な業務においても、都度、様々な要員で構成されるチームと円滑に業務を行うことが求められます。チームメンバーと協力することもあれば、独立して遂行すること、または、チームを牽引することもあります。
  • あなたは、重要なグローバルのIBM Quantumのお客様を、24時間365日サポートするために構成された、高度な最前線のチームの一員となります。グローバルな役割のため、通常の業務時間外でも、あなたは業務を遂行することが求められることがあります（on-call duty）。

 

Your Role and Responsibilities:

Join an elite team driving research and development of the industry’s most advanced quantum computing hardware and software and helping our clients explore use of quantum computing for their most pressing business challenges. IBM is seeking a talented, innovative Software Engineer with client and support experience to enable the growing IBM Quantum client member list. Working closely with our development and infrastructure team, you will contribute to the high availability, optimal performance, and efficient problem resolution of our technology. This role will cover the entire support cycle from helping to develop products to scale with this unique client base to assisting issues directly with the client. 

 

 

Responsibilities:

 

  • You must be able and willing to expand your knowledge through self-directed learning and be skilled in independent thinking and problem solving.
  • This position will require to answer technical questions from IBM Quantum clients. You will support IBM Quantum products and propose improvements or solutions based on user feedback and your experience.
  • You will be required to investigate the root cause of a client problem and collaborate with our Site Reliability Engineering team (i.e. assess if the client issue reveals a problem on our software or hardware stack and alert the internal team)
  • You will be required to collaborate closely with the development teams to contribute to the advancement of the Quantum software stack, ensuring seamless integration between support and development efforts.
  • You will be required to respond to system alerts using Zendesk, PagerDuty or similar tools to ensure swift issue resolution.
  • You might also expect doing operational tasks such as helping client communication or managing the access to quantum hardware for clients and IBM researchers.
  • This job also entails working successfully with a diverse and dynamic team of both operational and technical personnel, collaborate with team members as well as work independently, and take initiative.You will be part of an advanced frontline team that aims to support key global clients of IBM Quantum on a 24/7 basis.  The global role may require you to be available for work outside of regular hours (on-call duty).
Required education
None
Preferred education
None
Required technical and professional expertise
  • 3年以上のソフトウェアサポートの経験
  • Pythonのプログラムの経験は必須
  • Qiskitを利用した量子プログラミング言語の経験
  • REST APIの成熟した経験
  • モニタリングツール、ロギングツール、トレースツールの経験（GrafanaやLogDNAなど）
  • クラウドプラットフォームの利用経験（IBM Cloud, Azure, AWS）
  • Git、Pull Requestの一般的なワークフローの熟知
  • 外部のお客様への直接のサポート経験
  • 流暢な英語と日本語によるコミュニケーション

 

  • 3+ years Software support experience
  • Programming experience in Python is mandatory.
  • Prior experience in quantum programming languages (Qiskit)
  • Solid experience with REST APIs
  • Experience with monitoring, logging, and tracing tools such as Grafana or LogDNA.
  • Experience with any of the Cloud platforms e.g. IBM Cloud, Azure, AWS
  • Proficient with Git and the general pull request workflow.
  • External client facing support experience.
  • Fluency in English
Preferred technical and professional experience
  • Python以外のプログラミング言語を利用したプログラム経験は重視します
  • IBM Quantumが提供する学習プログラムの経験(IBM Quantum challenge; hackathon; IBM Quantum Developer Certification). 
  • 量子計算環境の経験
  • 分散システムや、バックエンドシステムアーキテクチャの知識
  • Go (Golang), JavaScript, TypeScript, C++やRustの経験
  • コミュニケーションスキル
  • 技術的なクライアントミーティングでの円滑なリード

 

  • Programming skills in programming languages other than Python is highly desirable.
  • Participated in IBM Quantum learning activities (IBM Quantum challenge; hackathon; IBM Quantum Developer Certification). 
  • Experience in a quantum computing environment.
  • Knowledge of distributed systems and backend systems architecture.
  • Experience in Go (Golang), JavaScript, TypeScript, C++, and Rust
  • Good communication skill
  • Comfortable leading technical client meeting

ABOUT BUSINESS UNIT

IBM Research is the organic growth engine of IBM and an innovation engine for our customers and partners. As part of this mission, IBM Research anticipates and examines 'What's Next in Computing' to ultimately create and integrate the technologies the world relies upon to solve big challenges and unlock new opportunities. We create and pioneer new markets for IBM, our partners and customers as exemplified in our ongoing quest to reach practical and large-scale quantum computing. Across IBM Research, we realize the power and potential to accelerate discovery with our partners and clients by combining the power of high performance computing, AI, and Quantum, all integrated through the hybrid cloud.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.