A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.
The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.
Your primary responsibilities include:
•Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
•Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
•Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
•Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
•Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
•Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
· · Necessário ter ampla experiência atuando como System programmer e/ou DBA de DB2 z/OS e com desejáveis conhecimentos no produto IBM Db2 Analytics Accelerator for z/OS (IDAA).
· DB2 for z/OS system programmer skills:
o Installation and migration of DB2 (desirable).
o Maintenance tasks (apply PTFs, RSUs, hold data review, knowledge of SMPE and OMVS).
o Subsystem restart and recovery procedures and process.
o Problem determination.
o Subsystem performance analysis (use and analysis of DB2 OMEGAMON reports or equivalent).
o Knowledge of DB2 data sharing (concepts, implementation, performance analysis, problem determination, restart & recovery).
o Knowledge of DB2 security as well as basic z/OS RACF concepts.
· DB2 for z/OS DBA skills:
o Creation and maintenance of DB2 objects, data base modeling.
o Knowledge of DB2 utilities (COPY, LOAD, REORG, RUNSTATS, etc).
o Desired knowledge of DB2 application/SQL performance tuning.
· Experience with zLinux.
· Experience with REXX develop.
· Experience with Stored Procedure develop.
· Working experience with Batch/Online programs.
· Experience of working with COBOL programs.
· Experience with cross platform data movement and integration.
· Experience with DB2 LUW.
· Inglês avançado/ fluente.
Localidade: Preferencial em Brasília / DF ou outras localidades em segunda opção
· Necessário ter ampla experiência atuando como System programmer e/ou DBA de DB2 z/OS e com desejáveis conhecimentos no produto IBM Db2 Analytics Accelerator for z/OS (IDAA).
· DB2 for z/OS system programmer skills:
o Installation and migration of DB2 (desirable).
o Maintenance tasks (apply PTFs, RSUs, hold data review, knowledge of SMPE and OMVS).
o Subsystem restart and recovery procedures and process.
o Problem determination.
o Subsystem performance analysis (use and analysis of DB2 OMEGAMON reports or equivalent).
o Knowledge of DB2 data sharing (concepts, implementation, performance analysis, problem determination, restart & recovery).
o Knowledge of DB2 security as well as basic z/OS RACF concepts.
· DB2 for z/OS DBA skills:
o Creation and maintenance of DB2 objects, data base modeling.
o Knowledge of DB2 utilities (COPY, LOAD, REORG, RUNSTATS, etc).
o Desired knowledge of DB2 application/SQL performance tuning.
· Experience with zLinux.
· Experience with REXX develop.
· Experience with Stored Procedure develop.
· Working experience with Batch/Online programs.
· Experience of working with COBOL programs.
· Experience with cross platform data movement and integration.
· Experience with DB2 LUW.
· Inglês avançado/ fluente.
Localidade: Brasília / DF. Considerando possiblidades de trabalho remoto de outros estados em segunda opcao.