Your mission as a TLS Renewal Sales Specialist is to protect the base renewal contract and grow each client’s IBM annual spend by identifying and successfully upselling and cross selling IBM Logo and Multi-Vendor Services (MVS), Winback and other expansion opportunities. You lead IBM Logo and MVS renewal and expansion conversations including entitlement validation, IBM licensing terms & conditions and the value of IBM Technology Lifecycle Services.
- Maintain and grow customer loyalty through Technology Lifecycle Services renewal and expansion, year-to-year growth in revenue and profit
- Leadership and communication skills to foster strong partnerships
- Identification of upsell/cross-sell opportunities
- Manage the pipeline by consistently and accurately forecasting using the Technology Sales CRM system
- Understand and articulate the business value (tangible and measurable) our clients receive from using IBM Logo and MVS Support.
- Proficient in objection handling, negotiation techniques, pricing and delegation.
- Proficiency in critical thinking to leverage data and emerging technologies to evaluate and develop effective solutions.
· Business Acumen: Exhibit understanding of business operations
· Knowledge of IBM products
· Proficiency of IBM sales tools and techniques