Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. You will manage projects delivered by experts in IBM products, who bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best— running and growing their business
This role ensures that client needs are satisfied through the formulation, development, implementation and delivery of systems solutions in response to client requirements expressed in approved service requests.
They are responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization. Incumbents are required to manage efforts of IBM and client employees as well as third-party vendors to ensure that an integrated solution is provided to meet the client needs.
Expert level knowledge is required across PM methodologies, emerging technologies and technical architectures pertaining to the client served, and the vision to influence the clients' actions.
They hold overall responsibility for cost, schedule and contractual deliverables.
Analytical Problem Solving:
Capable of analyzing moderately complex challenges using analytical tools and data interpretation. Applies critical thinking to assess problems with relevant data independently to evaluate potential solutions after considering various possibilities.
Engages in independent analysis and collaborates with others to gather insights and develop recommendations including challenging existing processes.
Work is done independently and is reviewed at critical points. Incorporates and promotes new technology to improve data analysis, reporting and problem solving.
Analyzes team processes to eliminate inefficiencies, leading to improved project timelines and resource allocation.
Autonomy and Impact to the Organization:
Capable of working independently while actively contributing to team and organizational goals, with a growing ability to influence outcomes beyond department. This job is the fully qualified, experienced professional, journey-level position. Operates with moderate autonomy.
Leads small teams or projects, managing routine activities. Contributes to department projects ; takes ownership of team projects, driving their execution and coordinating with others effectively.
Recommends improvements at team level.
Provides inputs and contributes to managing department costs.
Understands and deftly handles ambiguity clients face in their business, market, industry, & technology.
Skills and Collaboration :
Applies a large set of skills and knowledge effectively.
Demonstrates understanding of all company resources and processes.
Guides less experienced team members in his/her area of specialty. Able to tailor consensual verbal and written communications that resonate with different stakeholders.
Conducts negotiations. Leverages network and engages independently with colleagues to achieve team goals.
Shares best practices with others. Articulates and compares alternative approaches to tasks.
May take on a supervisory role, guiding less experienced team members and ensuring their development. Utilizes emerging technologies to enhance team communication and project management.
Exposure to IBM Power, Storage & Mainframe Systems technologies.
Exposure to managing complex infrastructure projects.