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We are seeking a highly skilled and experienced Senior Operations Analyst to join our Globa Business Operations team at Apptio, an IBM Company. This role is essential in supporting our Professional Services’ global business operations through effective project management, data analysis, and process optimization. The ideal candidate will have extensive knowledge of business applications, a strong ability to troubleshoot and resolve issues, and the capability to work independently on complex tasks while contributing to the overall success of the organization. The role also emphasizes a strong focus on the customer renewals business and offers opportunities to develop global operational processes and build relationships across diverse internal teams, including senior customer success executives and sales operations.

Vaša vloga in odgovornosti

You are a highly motivated person with a passion for driving business outcomes through data manipulation and analysis, program management and cross-functional teamwork.  You enjoy working independently on data manipulation and analysis projects and are comfortable performing multiple iterations of analysis and presentations, based on input from multiple stakeholders.  You are equally comfortable and effective at leading calls and meetings, with co-workers from various functions and levels and find it easy to establish mutual understanding and credibility.  You are diligent about performing other follow-up activities to drive and track programs, which may be initiated based on your data analysis or other motivators. People who work with you would describe you as detail oriented, strategic, committed and enjoyable to work with.

 

Responsibilities include (but not limited to):

Standard Operating Processes (SOPs):

· Co-own maintenance of specific SOPs, including documentation updates, identifying gaps, and suggesting enhancements with Operations Manager. Ensure the execution of SOPs aligns with business needs.

· Work with cross-functional teams to document process flow used to drive enhancement

Business Applications:

· Possess extensive knowledge of our business applications, enabling you to execute projects effectively, identify system gaps, and propose automation opportunities. 

  • Provide operational support for a variety of initiatives to streamline processes, reduce administration and achieve team/business goals

· Serve as the subject matter expert of business applications, able to identify system gaps for fixes and/or automation

Reporting & Analysis:

· Run out-of-the-box reports, fully understand the concepts behind them, and utilize them to meet defined business needs. Independently troubleshoot and resolve related issues. Provide ad hoc reports and intermediate analysis with minimal guidance.

Financial Tasks:

· Independently perform a variety of financial tasks with accuracy and timeliness, escalating complex issues to the manager as necessary

· Execute the month-end financial close process using defined SOPs

· Coordinate revenue tie off with Accounting to accurately report on revenue

· Document and communicate key driver in the forecast; identify any data gaps impacting forecast accuracy

Data Management:

· Highly proficient in working with large datasets in Excel, with the ability to identify, analyze, and document business requirements. Assess the implications of business needs and pass them to the relevant business owner when appropriate

Project Management:

· Undertake high-quality initiative work as prioritized by the Senior Manager, managing the work effort to achieve desired outcomes within target timelines.

· Documentation:

· Develop and maintain professional and functional documentation related to internal SOPs and enablement, with minimal guidance from teammates.

Zahtevana izobrazba
Srednješolska diploma/GED
Zaželena izobrazba
Diploma prve stopnje
Zahtevano strokovno in tehnično znanje


· 4+ years of experience in an operations or business analyst role, preferably in a technology or software environment.

· Strong proficiency in Excel and experience working with large datasets

· Experience working in revenue recognition and forecasting with a strong reporting mentality

· Proven ability to independently manage projects and complex tasks

· Excellent problem-solving skills and the ability to troubleshoot issues with a sense of urgency

· A methodical and organized approach to managing a high-volume workload

· Demonstrated communication skills, both written and verbal, with the ability to interact effectively with various

 stakeholders

Zaželeno strokovno in tehnično znanje
  • Prior experience working in SaaS software company in Customer Success or Finance
  • Must be flexible with work hours/availability to work with team members in other time zones
  • Competency in other reporting and data analysis tools such as Tableau, Salesforce.com, databases, statistical packages, etc.
  • Training in/experience with project management methodologies
  • Advanced data analysis and MS Excel skills.  Ability to analyze data and create complex, customized reports and charts in MS Excel and other reporting tools.  MS Excel skills must include the ability to automatically merge multiple data sets, use lookups, familiarity with array formulas, develop and debug complex formulas, apply data validation code and ability to format/organize information in a way that intuitive and understandable to a variety of audiences
  • Bachelor’s degree in Business, Finance, Operations, Math, or a related field.

O poslovni enoti

Programska oprema IBM oskrbuje osnovne poslovne operacije z inteligenco – od strojnega učenja do generativne umetne inteligence, kar pomaga organizacijam, da so odzivnejše, produktivnejše in odpornejše. IBM-ova programska oprema pomaga naročnikom, da umetno inteligenco začnejo uporabljati takoj, da ustvarijo resnično vrednost z zaupanjem, hitrostjo in samozavestjo na področju digitalnega dela, avtomatizacije IT, posodobitve aplikacij, varnosti in trajnosti. Ključnega pomena pri tem je zmožnost uporabe vseh podatkov, saj je umetna inteligenca tako dobra, kot so dobri podatki, ki jo podpirajo. V večini organizacij so podatki razpršeni v več oblakih, v prostorih, zasebnih podatkovnih centrih in na robu. IBM-ova platforma za umetno inteligenco in podatke razširja in pospešuje vpliv umetne inteligence z zaupanja vrednimi podatki ter zagotavlja vodilne zmogljivosti za usposabljanje, prilagajanje in razmestitev umetne inteligence v podjetjih. IBM-ova platforma hibridnega oblaka je eden najbolj celovitih in doslednih pristopov k razvoju, varnosti in delovanju v hibridnih okoljih – prilagodljiva podlaga za izkoriščanje podatkov, kjerkoli se nahajajo, za razširitev umetne inteligence globoko v poslovanje.

Življenje v IBM-u

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

O IBM-u

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Podrobnosti o drugem ustreznem delovnem mestu

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

 

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

 

We consider qualified applicants with criminal histories, consistent with applicable law.

 

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.  

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.