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Uvod

In IBM, we are seeking a highly skilled and motivated Network Service Manager to oversee the performance, and continuous improvement of network services across our enterprise. This strategic role is pivotal in ensuring the reliability, scalability, and efficiency of our network infrastructure, while closely aligning with broader business objectives and evolving customer expectations.

The ideal candidate will bring deep technical expertise, strong leadership capabilities, and a proactive mindset to drive service excellence. You will be responsible for managing end-to-end network service operations and fostering cross-functional collaboration to support innovation and agility. This is a key leadership position that offers the opportunity to shape the future of our network ecosystem and contribute meaningfully to organizational success.

Vaša vloga in odgovornosti


  • Service Management & Delivery
    • Oversee end-to-end delivery of network services including LAN/WAN, wireless and cloud connectivity.
    • Ensure SLAs, KPIs, and service quality standards are consistently met or exceeded.
    • Manage vendor relationships and contracts related to network services.
  • Operational Excellence
    • Lead incident, problem, and change management processes for network services.
    • Drive root cause analysis and implement corrective actions to prevent recurrence.
    • Monitor network performance and proactively identify areas for improvement.
  • Team Leadership
    • Manage and mentor a team of network engineers and service analysts.
    • Foster a culture of accountability, innovation, and continuous learning.
    • Collaborate with cross-functional teams to support business initiatives.
  • Strategic Planning
    • Develop and execute network service strategies aligned with organizational goals.
    • Participate in resource budgeting, forecasting, and capacity planning.
    • Evaluate emerging technologies and recommend adoption where appropriate.
  • Compliance & Security
    • Ensure network services comply with internal policies and external regulations.
    • Collaborate with cybersecurity teams to maintain secure and resilient network infrastructure.
Zahtevana izobrazba
Diploma prve stopnje
Zaželena izobrazba
Magisterij
Zahtevano strokovno in tehnično znanje
  • 7+ years of experience in network engineering or service management, with 3+ years in a leadership role.
  • Strong knowledge of ITIL framework and service management best practices.
  • Expertise in enterprise networking technologies such as SDWAN/LAN, Wi-Fi, Cloud Networking and Network Security.
  • Proven experience managing large-scale network operations and service delivery.
  • Excellent communication, leadership, and stakeholder management skills.
Zaželeno strokovno in tehnično znanje
  • ITIL v4 Foundation or higher
  • Cisco Certified Network Professional (CCNP) or similar from other Vendors
  • Certified Information Systems Security Professional (CISSP)

O poslovni enoti

Organizacija IBM Finance je odgovorna za spodbujanje uspešnosti in preobrazbe podjetja. Smo finančni skrbniki IBM , izvajamo IBM -ovo finančno strategijo, razvijamo nove poslovne modele in zmanjšujemo tveganje podjetja.Ali imate strast do ustvarjanja poslovne vrednosti? Pridružite se naši ekipi na področju računovodstva, finančnega načrtovanja, določanja cen, poslovnega nadzora, davkov, zakladništva, poslovnega razvoja (prevzemi in odsvojitve) in globalnega financiranja.

Življenje v IBM-u

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

O IBM-u

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Podrobnosti o drugem ustreznem delovnem mestu

For additional information about location requirements, please discuss with the recruiter following submission of your application.