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Uvod

As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.

Vaša vloga in odgovornosti

1. Provide timely and professional technical support to customers via Phone, email, addressing inquiries related to Lenovo PC products.
 2. Diagnose hardware issues, including but not limited to system crashes, software errors, connectivity problems, and peripheral compatibility.
 3. Guide customers through troubleshooting steps, utilizing assistance tools and diagnostic software where necessary to identify and resolve technical issues.
 4. Document all interactions with customers, including issue details, troubleshooting steps taken, and resolutions provided, in a comprehensive manner.
 5. Escalate complex technical issues to senior support staff or appropriate internal teams, ensuring prompt resolution and customer satisfaction.
 6. Stay updated on Lenovo product specifications, technical documentation, and troubleshooting procedures to provide accurate and up-to-date support.
 7. Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and contribute to product improvement initiatives.
 8. Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about new Lenovo products and technologies.
 9. Maintain a positive and customer-focused attitude while adhering to service level agreements (SLAs) and quality standards for email support.

Zahtevana izobrazba
Diploma prve stopnje
Zaželena izobrazba
Diploma prve stopnje
Zahtevano strokovno in tehnično znanje

The role requires working from office in US Time zone.
Fluency in English / French is a must.
Excellent communication and problem-solving skills.
0 – 2 years of experience in Technical Support or similar fields
Expressing any certain aspect of the workplace to make it better “Self-motivated “.
Handling off hours for business needs, whenever required.
Lenovo PC products knowledge.

Zaželeno strokovno in tehnično znanje

•  Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
 •  Proven experience in technical support roles, preferably with a focus on Lenovo PC products or similar hardware.
 •  Proficiency in diagnosing and troubleshooting hardware and software issues related to desktops, laptops, and peripherals.
 •  Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely via email.
 •  Strong customer service orientation with a passion for helping customers resolve technical challenges effectively.
 •  Ability to work independently in a remote environment, demonstrating self-motivation, time management skills, and attention to detail.
 •  Familiarity with remote support tools, diagnostic utilities, and ticketing systems for tracking and managing customer inquiries.
 •  Certifications such as CompTIA A+, Lenovo Certified Technician, or similar credentials would be advantageous.

O poslovni enoti

IBM Systems pomaga vodilnim v IT razmišljati drugače o svoji infrastrukturi. IBM ovi strežniki in shramba niso več neživi – lahko razumejo, razmišljajo in se učijo, tako da lahko naše stranke uvajajo inovacije, hkrati pa se izognejo težavam z IT. Naši sistemi poganjajo najpomembnejše svetovne industrije in naše stranke so arhitekti prihodnosti.Pridružite se nam in pomagajte zgraditi naš vrhunski tehnološki portfelj, zasnovan za kognitivno poslovanje in optimiziran za računalništvo v oblaku.

Življenje v IBM-u

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

O IBM-u

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Podrobnosti o drugem ustreznem delovnem mestu

For additional information about location requirements, please discuss with the recruiter following submission of your application.