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Introdução

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.  

 

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Sua Função e suas Responsabilidades

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs,  a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. 

 

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to… 

 

• Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .

• Technical Solution Workshops: Conducting and participating in technical solution workshops.

• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.

• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Formação requerida
Bacharelado
Experiência Profissional e Técnica Requerida
  • AIOps & Automation Expertise: Proven experience in designing, deploying, and supporting automation solutions across the full lifecycle. This includes business process automation, system integration, observability, application resource optimization, and proactive incident detection and resolution using AIOps principles.
  • Leadership in Critical Environments: Demonstrated ability to lead teams and make decisions under pressure during high-impact incidents or outages.
  • Cross-functional Collaboration: Strong coordination and communication skills to engage with technical, operational, and executive stakeholders—both internal and external.
  • Risk Management & Escalation: Proactive in identifying operational risks, proposing mitigation strategies, and escalating issues with clarity and urgency when needed.
  • Communication Skills: Excellent verbal and written communication, with emphasis on clarity, objectivity, and technical articulation.
  • English Proficiency: Intermediate to advanced English, including fluency in Technical IT terminology and documentation.
  • Technical Support Experience: Solid background in software support, incident management, and root cause analysis.
  • Troubleshooting Skills: Ability to interpret logs, monitor system behavior, and perform initial diagnostics across distributed environments.
Experiência Profissional e Técnica Preferencial
  • Advanced Automation Technologies: Hands-on experience with one or more of the following: IBM Cloud Pak for Integration, IBM Datapower, API Connect, App Connect Enterprise (ACE), IBM MQ, WebSphere Application Server.
  • Programming & Scripting: Proficiency in Java, Python, Shell scripting, and Perl. Familiarity with containerization technologies such as Docker and orchestration platforms like Kubernetes.
  • Observability & Monitoring Tools: Exposure to tools such as Prometheus, Grafana, ELK Stack, Instana, or similar platforms used in AIOps environments.
  • Cloud & Hybrid Infrastructure: Understanding of cloud-native architectures and hybrid deployments, including integration with public cloud providers (AWS, Azure, GCP).
  • Team Leadership: Experience mentoring technical teams, driving continuous improvement, and fostering a culture of innovation and accountability.

Sobre a Unidade de Negócios

Alimentada por tecnologias cognitivas, mais de 150 ofertas de SaaS e insights em tempo real, a equipe da Global Markets oferece conhecimento integrado para ajudar nossos clientes a tomarem as melhores decisões e fornecerem inovação à medida que eles se envolvem com seus clientes, parceiros e fornecedores. Junte-se a nós para continuar impulsionando a inovação com o portfólio mais abrangente para empresas de todos os setores.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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All our positions are eligible for people with disabilities PwD or rehabilitated.