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Introdução

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. 

 

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. 

 

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.   

Sua Função e suas Responsabilidades

Role Description 

 

1. Operational Performance

 

2.1 Handle above threshold value transactions for the territory / teams in line with quality and turn around targets.

2.2 Provide support to the team by acting as the first line of escalation for agent related queries, process/regulation updates.

2.3 Set and monitor progress on performance goals and objectives for the reporting teams

2.4 Responsible for day-to-day productivity, Turn around Time (TAT) and Quality Management of reporting teams.

2.5 Responsible for efficient Queue Management and task allocation to reporting 

2.6 Ensure timely and comprehensive communication with the Client teams to ensure that the transaction processing is seamless.

2.7 Identify areas of concern and under performance and take corrective measures. To propose action plans & contribute to proposals for improvement of quality of operation.

2.7 Perform operational controls.

 

2. Continuous Improvement

 

  1.  Work closely with the Territory Manager & contribute on innovation /automation opportunities.
  2.  Lead quality improvement projects for reporting teams with active participation from team member’s under the guidance of the Territory Manager.

 

4. People Management

 

  1. Responsible for employee retention of reporting team
  2. Drive the learning and development of reporting team members through the Organizational Development team, Portal based trainings, Trade subject trainings and mentorship
  3. Ensure fortnightly and comprehensive one to one sessions(focused on professional and personal development) and follow up on action items emerging from these sessions
  4. Plan and conduct bi-annual and annual appraisals for reporting team members

 

Formação requerida
Bacharelado
Formação preferencial
Mestrado
Experiência Profissional e Técnica Requerida

 

  1. Strong Trade Finance domain skills
  2. People Management & Team Leadership Skills
  3. Data Analysis & Action Planning
  4. Business Communication

Sobre a Unidade de Negócios

A IBM Consulting é a empresa de consultoria e serviços profissionais globais da IBM, com recursos de transformação de negócios e tecnologia líderes de mercado em. Com profundo conhecimento em muitas indústrias, oferecemos estratégia, experiência, tecnologia e serviços operacionais a muitas das empresas mais inovadoras e valiosas do mundo. Nosso time está focado em acelerar os negócios de nossos clientes através da colaboração. Acreditamos no poder da tecnologia usada de maneira responsável para ajudar pessoas, parceiros e o mundo.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.