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Introdução

As a Cloud Onboarding Specialist for Apptio’s suite of products, you will play a critical role in setting up customers for long-term success. You’ll be responsible for leading new customer onboarding engagements, driving initial adoption, and ensuring a smooth and value-driven deployment of the Apptio platform. You will act as the primary point of contact during the onboarding phase guiding customers through configuration, enablement, and early usage of the product. Your focus will be on delivering a seamless onboarding experience that builds confidence in the platform and sets the foundation for customer satisfaction, retention, and future growth opportunities.

Sua Função e suas Responsabilidades

  1. Supporting a set of accounts during onboarding. Coordinating with internal and external stakeholders during project delivery. 

  1. Assist customers during implementation and onboarding, address customer needs, and align use cases with value delivery. 

  1. Work with internal stakeholders, such as Sales, Accounts, and Product Engineering, to ensure customer expectations are met. 

  1. Identify and proactively address potential risks in the onboarding project. 

  1. Share regular internal status updates and customer sentiments as directed within internal tools and systems. 

  1. Support backend activities, such as preparing business review reports and maintaining enterprise systems (Sales force & Gainsight).

Formação requerida
Bacharelado
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida

  1. Strong understanding of Cloud Computing concepts and hands-on experience in AWS / Azure, Practitioner or Associate certification in CSP like AWS or Azure.  

  1. Knowledge of the SaaS industry and software products 

  1. Excellent communication and relationship-building skills 

  1. Ability to effectively present information orally and in writing, and respond to customer questions in both individual and group settings 

  1. Ability to prioritize tasks and deliver in a fast-paced environment. 

  1. 3-5 years of industry experience 

  1. At least a 3-year college degree in an associated field. 

Experiência Profissional e Técnica Preferencial

  1. Knowledge of AWS Cost and Usage Reports or Azure Billing CSV 

  1. Customer Success experience and proactive engagement with Customers 

  1. Experience in Cloud Cost Optimization / FinOps 

  1. Experience with CRM software and other customer success tools

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.