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Introdução

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Sua Função e suas Responsabilidades
Your Role and Responsibilities

  • Manage Service Order Lifecycle: Oversee the end-to-end management of telecom network service orders, ensuring accurate execution from quote initiation to test and turn-up.

  • Cross-Functional Collaboration: Work closely with telecom providers, technicians, and internal teams to ensure seamless installations, service modifications, and troubleshooting.

  • Data Analysis & Reporting: Leverage advanced Excel skills and other analytical tools to generate reports, monitor performance, and drive data-driven decision-making.

  • Process Improvement & Optimization: Identify inefficiencies, recommend improvements, and implement best practices to enhance service order management workflows.

  • Stakeholder Communication: Act as a key liaison between departments, ensuring alignment on priorities and effective execution of telecom service orders.

  • Compliance & Documentation: Ensure all activities adhere to industry regulations and company policies, while maintaining comprehensive and accurate records.

  • Problem-Solving & Innovation: Take a proactive approach in identifying and resolving process bottlenecks and operational challenges.

Formação requerida
Graduação tecnóloga/Diploma universitário
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida

Required Professional and Technical Expertise

  • Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field.

  • Experience: 3-5 years of experience in telecom service order management, data analysis, project coordination, or a related field.

  • Skills:

    • Strong analytical and problem-solving skills, with experience in data-driven decision-making.

    • Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling.

    • Experience in project management and process optimization, with a focus on efficiency and accuracy.

    • Excellent communication and stakeholder management skills, with the ability to coordinate cross-functional teams.

    • Ability to prioritize and manage multiple projects in a fast-paced environment.

    • Detail-oriented and strategic mindset, with a continuous improvement approach.

Experiência Profissional e Técnica Preferencial

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Sobre a Unidade de Negócios

A IBM Consulting é a empresa de consultoria e serviços profissionais globais da IBM, com recursos de transformação de negócios e tecnologia líderes de mercado em. Com profundo conhecimento em muitas indústrias, oferecemos estratégia, experiência, tecnologia e serviços operacionais a muitas das empresas mais inovadoras e valiosas do mundo. Nosso time está focado em acelerar os negócios de nossos clientes através da colaboração. Acreditamos no poder da tecnologia usada de maneira responsável para ajudar pessoas, parceiros e o mundo.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

All our positions are eligible for people with disabilities PwD or rehabilitated.