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Introdução

IBM’s Customer Success Manager (CSM) plays a crucial role in helping customers leverage Data, AI, and Automation solutions to maximize business value. This position is designed for individuals who aspire to become Technical Specialists, providing a structured pathway to develop deep technical expertise while supporting customer success.


* 지원자격 및 우대사항

- 국내외 대학 4년제 졸업자 혹은 2025년 8월 졸업 예정자

- 관련 경력 2년 미만 (인턴기간 포함)

 

* 고용 형태

정규직

 

* 전형절차

- 1차 서류 심사

- 2차 실무/임원 면접

※ 이력서 제출시, 반드시 영문이력서 제출 필요

※ 서류전형 합격자에 한하여 개별적으로 면접 일정 안내

※ 내부 사정에 의해 전형의 순서나 일정이 변경될 수 있습니다.

 

* 모집기간

- 2025년 4월 6일 (자정, 11:59p.m)까지

 

■ 병역 및 기타사항

– 군필자 또는 면제자에 한하며, 해외여행에 결격사유가 없는 경우 지원 가능합니다.

– Full-Time 근무 가능한 자에 한해 지원 가능합니다.

– 입사지원서 및 채용 전형 과정에서 허위 사실이 발각될 경우는 입사가 취소될 수 있습니다.

Sua Função e suas Responsabilidades

Customer Support with Data, AI, and Automation Solutions

• Analyze customer requirements and provide optimized solutions using IBM’s Data, AI, and Automation technologies.

• Assist in troubleshooting technical issues and guide customers to maximize product adoption.

 

Consulting & Solution Recommendation for Business Success

• Understand customer business objectives and utilize data-driven insights to recommend tailored solutions.

• Support customers in successfully adopting and scaling IBM solutions for long-term success.

 

Developing Technical Expertise for Growth as a Technical Specialist

• Continuously learn about emerging technologies in Data, AI, and Automation.

• Gain hands-on experience working with customers and IBM solutions, building a foundation for a future Technical Specialist role.

 

Enhancing Communication & Collaboration Skills

• Engage in technical discussions with various stakeholders, including IT teams, developers, operations teams, and executives.

• Collaborate closely with Sales, Consulting, and Engineering teams to deliver the best customer experience.

 

Building Agile Problem-Solving Skills

• Adapt to rapidly changing IT environments and proactively drive continuous improvement and innovation.

Formação requerida
Bacharelado
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida

•  Bachelor’s degree or expected graduation in a relevant field

•  Strong interest in Data, AI, and Automation technologies

Experiência Profissional e Técnica Preferencial

•  Preferred major: Computer Science, Information Technology, Data Science, AI, or related fields

Sobre a Unidade de Negócios

Alimentada por tecnologias cognitivas, mais de 150 ofertas de SaaS e insights em tempo real, a equipe da Global Markets oferece conhecimento integrado para ajudar nossos clientes a tomarem as melhores decisões e fornecerem inovação à medida que eles se envolvem com seus clientes, parceiros e fornecedores. Junte-se a nós para continuar impulsionando a inovação com o portfólio mais abrangente para empresas de todos os setores.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.