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Introdução

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Sua Função e suas Responsabilidades

The ACS Network Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment.  The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network.   The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers. Key tasks include: -        Work with other Network Engineering teams for knowledge transfer of new product/technologies -        Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift -        Help provide solutions when working with customers to identify and remediate issues on the network -        Plays a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally -        Directly create documentation, and provide oversight and peer review of change control documents written by other team members

Formação requerida
Bacharelado
Formação preferencial
Mestrado
Experiência Profissional e Técnica Requerida

7-15+ years of experience working directly with customers  
7+ years of working on large scale service provider networks
5 years routing and switching experience
CCNA or JNCIA

Experiência Profissional e Técnica Preferencial

Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB
Experience with both Windows and Unix (Linux/FreeBSD) servers
Exposure to global network design and management
Experience with virtualization technologies such as VMWare, Xen, KVM
Great communication and soft skills
Solid experience creating technical documentation for current and future state network support needs
 * Skill in troubleshooting, problem identification and resolution of networking issues
 * Ability to both work independently as well as in a team environment
 * Ability to organize and prioritize multiple work assignments 
Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing
Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware
Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.
CCNP, JNCIS or JNCIP

Sobre a Unidade de Negócios

O IBM Systems ajuda os líderes de TI a pensarem de maneira diferente sobre sua infraestrutura. Os servidores e armazenamentos da IBM não são mais inanimados. Eles podem entender, raciocinar e aprender para que nossos clientes possam inovar, evitando problemas de TI. Nossos sistemas alimentam as indústrias mais importantes do mundo e nossos clientes são os arquitetos do futuro. Junte-se a nós para ajudar a construir nosso portfólio de tecnologia de ponta, projetado para negócios cognitivos e otimizado para computação em nuvem.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Outros detalhes relevantes do cargo

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.