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Introdução

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. 

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. 

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. 

Sua Função e suas Responsabilidades

IBM Software Support Organisation is seeking a Technical Support Professional to join our team! IBM Software Technical Support Engineers take pride in helping customers by solving problems and answering questions both large and small. Support Engineers develop a mastery of our different products and use that knowledge to enable customers to overcome problems while sharing best practices. This important role is a hub within the company. Technical Support Engineers take questions, issues, and feedback from users and work with Solution Architects, Product Management and Engineering to continuously improve our solutions. Additionally, Technical Support Engineers are encouraged and provided the opportunity to hone their technical skills and deepen their knowledge.

 

Areas of responsibility include:

 

• Engage on cases effectively in a timely manner working as part of a Global 24X7 team.

• Work closely with Engineering and Operations on resolving escalated cases.

• Educate customers to help them become product experts.

• Write knowledge base articles based on customer questions.

• Develop and maintain strong customer relationships.

• Provide technical engineering support, as part of our Technical Support Team, to resolve customer issues by performing diagnostics, performance optimization, incident analysis, solution partner recommendations, and product knowledge transfer.

Formação requerida
Bacharelado
Formação preferencial
Mestrado
Experiência Profissional e Técnica Requerida

•Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals.
•Good spoken and written communication skills along with ability to collaborate with the team and act as a team player.
• 7+ years of previous experience in a customer facing technical support/development role with experience in Maximo Asset Management/Maximo Application Suite software and good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes).
•A successful track record in developing and managing customer relationships.
•English: Fluent.

Experiência Profissional e Técnica Preferencial

You would make a great addition to our team if you have great skills in some of the following:

•Experience in shell scripting and programming languages such as Java, C++.
•Understanding about Mobile technologies.
•Proficient in Windows/Linux operation system. •Experience in Databases including MongoDB, DB2/Oracle/SQL Server.
•Understanding of the application development projects and Administration knowledge of Application Servers(WebSphere/WebLogic).
•Working knowledge or Understanding of web technologies and/or data analytics.

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.