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Sua Função e suas Responsabilidades

 

Technical Support Professional, IBM Corporation, San Jose, CA.

 

  • Provide technical support to clients with complex DB2 and software product issues for production, testing, and development servers. 
  • Work on cases through Salesforce and interact with clients. 
  • Assist and troubleshoot following issues/cases for clients like product installation, version upgrades, patch fixes, backups, HADR, pure scale features, SQL, data load and import, and performance tuning and configuration. 
  • Collect data and set up test environments on Linux, UNIX, and Windows to troubleshoot and identify root causes. 
  • Use Rational Clear Quest to document the APAR for external users, to prevent affecting the product. 
  • Collaborate with Release management and development to publish release documents using Drupal, which contains a list of defects to be addressed in a Db2 product patch. 
  • Use Salesforce to track cases and identify clients needing updates for resolution. 
  • Perform deep problem diagnosis using Db2 specific diagnostic tools, code traces, and analyze operating system-level traces; then conduct live debugging sessions. 
  • Examine and analyze the assigned product's source code to determine whether a particular behavior is functioning as intended or whether it is a flaw and use C++ and other languages to determine the functionality's final behavior. 
  • Create client-facing documentation regarding the defect using technical writing skills to summarize the scenario and resolution for the defect. 
  • Utilize Db2, SQL, C, C++, Java, .NET, HTML.

 

Required: Master’s degree or equivalent in Computer Science, Engineering, or related (employer will accept a bachelor’s degree plus five (5) years of progressive experience in lieu of a master’s degree) and one (1) year of experience as a Database Administrator, Software Developer or related. One (1) year of experience must include utilizing Db2, SQL, C, C++, Java, .NET, HTML. $171052 to $235000 per year. Full time. WJ115.

Formação requerida
Mestrado
Experiência Profissional e Técnica Requerida

Master’s degree or equivalent in Computer Science, Engineering, or related (employer will accept a bachelor’s degree plus five (5) years of progressive experience in lieu of a master’s degree) and one (1) year of experience as a Database Administrator, Software Developer or related. One (1) year of experience must include utilizing Db2, SQL, C, C++, Java, .NET, HTML

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.