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Introdução

A career in IBM Software means you'll be part of a team that creates industry-leading solutions that meet our customers' challenges. 
 
We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.
 
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. At IBM you will be joining us in serving as a responsible technology innovator and a force for good in the world.

 

Sua Função e suas Responsabilidades

You will be part of the IBM HashiCorp group within IBM Software. We build solutions that simplify and automate enterprise cloud infrastructure, so teams can focus on high-value work instead of repetitive tasks. Our portfolio spans two product groups: Infrastructure Lifecycle Management and Security Lifecycle Management, each with multiple products serving global enterprise customers.
We believe everyone involved in product definition should be able to conduct meaningful, reliable research. This is how we build deep customer empathy and generate actionable insights.
 
        Our new UX Research team is an enablement-first function:
 

  • We empower Product and Design teams with coaching and operational support, helping them meet day-to-day research needs.
  • We lead cross-team, cross-product, and cross-functional research that informs   strategy and benefits multiple stakeholders.
  • In this role, you will support one of the two product groups, in a dual capacity.
     
     As a Research Coach, you will:
     
  • Coach Product Managers and Designers on research and effective communication skills so they can independently conduct high-quality, everyday research for their areas.
  • Standardize and scale methods by creating reusable templates, guides, and knowledge-sharing practices tailored to your group’s needs.
  • Ensure quality and rigor across research efforts, raising the bar for best practices within your product group.
  • Inspire engagement by making research not just robust and actionable, but also energizing and memorable.
     
     As a Researcher, you will:
      
  • Lead high-impact studies that span teams and products, where expert research execution is required to shape a group's strategy.
  • Synthesize insights across projects, helping teams see broader patterns and think beyond immediate roadmaps.
  • Connect knowledge across IBM, bringing relevant insights into your group and contributing back to IBM’s research ecosystem.
  • Elevate impact through collaboration, partnering with UXR teammates to ensure all programs deliver actionable, high-quality outcomes.
  • Champion UX Research across IBM Software and with senior leadership.

 

This job can be performed from anywhere in the US

Formação requerida
Diploma do ensino médio/DEEM
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida
  • Strategic research leadership: 7+ years of experience conducting qualitative and quantitative research across the product lifecycle. Proven ability to lead cross-product or cross-team initiatives that shape product strategy, not    just feature direction. Skilled at synthesizing findings across studies to reveal broader patterns. 
  • Coaching and mentorship: Demonstrated ability to mentor Product and Design partners in research methods, tailoring your approach to different levels of skill and confidence. Experience enabling non-researchers to run reliable studies. 
  • Operational enablement: Experience building and scaling research playbooks, templates, repositories, and knowledge-sharing systems that raise organizational research maturity 
  • Influence and evangelism: Proven ability to align research with business and customer goals, and to make insights inspiring, actionable, and persuasive across teams and leadership levels.
  • Enterprise product experience: Background in SaaS, developer platforms, or other technically complex domains, where research must bridge diverse user types and stakeholders
Experiência Profissional e Técnica Preferencial
  • Making others successful. You believe customer empathy is everyone’s responsibility — and that insights aren’t just "delivered" but co-developed. You coach others to experiment, learn, and grow.
  • Research innovation. You recognize patterns where others see noise, surfacing observations no one else noticed. You enjoy experimenting with methods, always finding the best fit for the context — and when the right method doesn’t exist, you invent one.
  • Stakeholders as customers. You treat stakeholders as you do customers, designing research programs and deliverables around their needs and constraints. 
  • Influence through engagement. You value research that is not only robust and insightful, but also engaging and inspiring.

 

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. 

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.