A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
As a Sr. Resident Architect at HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our largest customers. Your primary objective will be to advise customer leadership teams on strategy to drive adoption and revenue. More broadly, you will help HashiCorp customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, data center and cloud provisioning, service discovery and connectivity, and application runtime automation.
An ideal candidate will have a successful track record in customer leadership, focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders.
What you’ll do (responsibilities)
Communicate the business value of the HashiCorp Product Suite to customer executives
Facilitate strong relationships with key customer stakeholders
Articulate the technical functionality of HashiCorp products to multiple technical audiences
Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value
Work with HashiCorp Product Management to translate customer business opportunities into technical solutions and new product requirements
Partner with HashiCorp Customer Success Managers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion
Work with HashiCorp Implementation Services to identify projects with well defined deliverables and timelines
Help champion an environment for ongoing strategic customer success
Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change
Experience serving as part of a key customer leadership team, working with technical and business decision makers
Deep technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology
Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
Proficiency with HashiCorp's tools such as Terraform, Vault, Consul and Nomad
Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service
Comfort working remotely and perform well given a high level of independence and autonomy
Engineering/CS/MIS Bachelor’s Degree or 8+ years of relevant industry experience
Certification as a cloud professional (AWS, Azure, GCP)
Strong verbal and written communication skills
Ability to act as an industry thought leader in both customer meetings and public settings
Stay close to industry trends in order to gain a deeper product understanding
Strong verbal, written, and visual communication and presentation skills
Familiarity with HashiCorp and IBM products and services