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Introdução


We are seeking an highly skilled and motivated L3 Engineer(Software Developer) to join our dynamic team working on AIOps/NetCool Hybrid Cloud Domain. As an L3/Dev Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate with cross-functional teams.

 

Sua Função e suas Responsabilidades


  • Provide expert-level product support for IBM customers across the globe
  • Troubleshoot, diagnose, and resolve escalated technical issues from customers.
  • Perform root cause analysis and implement long-term solutions for recurring issues.
  • Develop and maintain technical documentation, processes, and troubleshooting guides.
  • Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues.
  • Provide mentoring and training to support engineers (L2).

Act as a subject matter expert for specific technologies or systems related to the product.

 

Formação requerida
Nenhum
Formação preferencial
Nenhum
Experiência Profissional e Técnica Requerida

Required Professional and Technical Expertise


  • Strong experience as a non-spring boot Java developer.
  • Experience with troubleshooting software, and network issues.
  • Hands on coding experience with Java, NodeJS and Python.
  • Proficiency in SQL, Linux, Kubernetes, OpenShift
  • Excellent communication skills to interact with stakeholders and report on technical issues clearly.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.

 

 

Experiência Profissional e Técnica Preferencial


  • Demonstrated Java backend coding experience without using Spring Boot.
  • Demonstrated excellence in problem-solving, with the ability to tackle complex issues and find effective solutions
  • Strong knowledge of Integration technologies, cloud computing, Software Development methodologies
  •  Knowledge of Agile methodology
  •  Prior experience in a customer-facing debugging, troubleshooting/etc role.

 

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.