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Introdução
  • The IBM Cloud Site Reliability Engineering (SRE) team is working on providing infrastructure and operations solutions to maintain scalable, highly reliable, and highly secure cloud-based software infrastructures to enable our clients to meet their on-demand IT and security needs to disrupt their industries (Financial, Manufacturing, Insurance and more).
  • Above all, we are looking for applicants who desire creative freedom and who will thrive in an open, vibrant, flexible, and collaborative environment.
Sua Função e suas Responsabilidades

As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.

Your primary responsibilities include:

•24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.

•Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.

•Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.

•Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.

•Maintenance and Support: Tasks related to applying Couchbase security patches and upgrades, supporting Cassandra and Mongo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution.

This will be a shift rotation position - You will work Sunday to Thursday or Tuesday to Saturday rotation.

Formação requerida
Nenhum
Formação preferencial
Nenhum
Experiência Profissional e Técnica Requerida
Required Professional and Technical Expertise
  • Design, develop, and own different tooling and automation to monitor and improve availability, scalability, latency, and efficiency of highly secure, confidential computing cloud services.
  • Deploy and manage infrastructure and services in IBM’s Cloud ecosystem.
  • During your workday, as part of a global team using a follow-the-sun model, you will handle both real-time alerts as well as customer reported problems.
  • Participate in scrums, sprint planning and retrospectives; Be an active member of the team and provide feedback and improvement ideas.
  • Work collaboratively with the extended IBM teams, learn new technologies and apply the skills learned.
  • Respond with urgency to incidents, perform root cause analysis, and build a knowledge base to enable sharing with other teams.
Experiência Profissional e Técnica Preferencial
  • Bachelor's Degree in Computer Science or related field
  • Experience using Linux, GitHub, Bash, Python, Node.js, Docker, Kubernetes, and Ansibles
  • Experience developing tests and reliable automation for common, repeated tasks
  • Demonstrated experience with REST APIs and automation
  • Proficient in cloud computing and services, specifically logging and monitoring
  • Strong debugging, problem determination, and isolation skill
  • Effectively communicate with global, cross functional teams and customers
  • Team player who can work collaboratively, innovate, and be a quick learner

Sobre a Unidade de Negócios

O IBM Systems ajuda os líderes de TI a pensarem de maneira diferente sobre sua infraestrutura. Os servidores e armazenamentos da IBM não são mais inanimados. Eles podem entender, raciocinar e aprender para que nossos clientes possam inovar, evitando problemas de TI. Nossos sistemas alimentam as indústrias mais importantes do mundo e nossos clientes são os arquitetos do futuro. Junte-se a nós para ajudar a construir nosso portfólio de tecnologia de ponta, projetado para negócios cognitivos e otimizado para computação em nuvem.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.