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Introdução

IBM Global Administration (GA) provides administrative support to IBM Executives. This managerial role oversees the Japan country, managing a workforce of approximately 55 team members, and reports to the APAC & Japan leader of the Global Administration organization.

Sua Função e suas Responsabilidades

- Lead a diverse team of IBM Regulars, vendors, and Supplemental EAAs(Executive Administration Assistant) to deliver high-quality administrative support to IBM Executives (Clients).  
- Build an organization of highly motivated EAAs committed to achieving outstanding client satisfaction.  
- Continue the transformation journey of Global Administration with a strategic mindset and a focus on global consistency in best practices. Collaborate with HR Services to identify opportunities for elimination, simplification, and automation.  
- Inspire and coach team members to foster engagement, enabling individuals to reach their potential and create a high-performance culture.  
- Align GA learning initiatives with HR development programs to equip EAAs with the skills necessary for professional growth and career advancement. Encourage a learning mindset.  
- Anticipate the future needs of IBM Executives to ensure that EAA skills remain relevant and continually evolve.  
- Coordinate with Procurement to ensure the competitiveness of external vendor suppliers.  
- Establish productive relationships with contractor vendors to develop leading-edge services.  
- Manage and enhance the client experience within the region.  
- Engage in challenging conversations with senior leaders to advocate for the IBM Global Administration model, helping them understand the benefits of aligning with this model.

Formação requerida
Nenhum
Experiência Profissional e Técnica Requerida

- Over five years of experience managing teams of more than 20 members, with a strong track record in performance management.

- Excellent communication and negotiation skills, with a proven ability to handle difficult conversations at the executive level.

- Strong ability to build positive client relationships and effectively manage priorities.

- Proficient in operations with a systematic, process-oriented approach that includes root cause analysis, productivity management, and escalation management.

- Possess a forward-thinking, agile, and transformational mindset.

- Experienced in project management and change management.

- Capable of collaborating with, influencing, and advising peers, managers, and clients on Global Administration topics.

- Skilled in dealing with diverse cultures.

- Proficient in Japanese at a business level or higher.

Experiência Profissional e Técnica Preferencial

- Proficient both in Japanese and English at a business level or higher.

Sobre a Unidade de Negócios

A equipe do IBM Corporate Headquarters (CHQ) representa várias funções, como marketing, finanças, jurídico, operações, RH e muito mais, trabalhando juntas para resolver alguns dos problemas mais complexos do mundo, ajudando nossos clientes a alcançar o sucesso e criando ambientes de trabalho colaborativos para os IBMistas.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.