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はじめに

When you join IBM, you join a culture of openness, collaboration, and trust. Join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.

役割と責任

For our Premium Storage Technical Support team, we’re looking to hire Technical Account Manager(TAM) with a client-oriented mindset. This client-facing role requires the successful candidates to provide high quality remote technical software, hardware and problem management support to IBM’s Premium storage clients for various storage products. The Technical Account Managers act as the technical interface for the Premium client and IBM Technical support resources. The candidates must poses proven skills of Problem Determination/ Problem Source Identification(PD/PSI) in the area of Storage. The ability to effectively use technical and negotiation skills in collaboration with other support teams/organizations is essential to the successful Premium Storage TAM.

 

The successful applicant will have the opportunity to work in an environment that allows an individual to develop relationship based on trust and technical expertise with some of the biggest IBM storage clients. It will allow the individual to experience work with multiple storage products which will enable their storage expertise even further and expand their technical scope. The role gives visibility on many levels from the Remote Support(SME, Development) and Client Care(Account Team, Project office) organizations. The team maintains 24/7 coverage and it will require pager rotation in future. 


Your Responsibilities as a Technical Account Manager:

  • Flexible schedule to support 24x7 shift operations
  • Provide remote troubleshooting on technical problems, logs extractions, assistance on general configuration questions or system health checks on various products. 
  • Collaborate with other support groups to ensure seamless problem resolution for the Premium Storage clients.
  • Respond to escalated customer calls, complaints, questions and/or queries
  • Track client activity utilizing various support tools 
  • Provide and present Predictive and Proactive reports addressing known product defects, FW recommendations, client activity and inventory reports.
  • Document and follow special handling instructions for any premium client.
  • Maintain client relationship by participating on monthly or quarterly meetings with clients.
必要とされる学歴
準学士号/大学卒業資格
望ましい学歴
学士号
必要な専門的および技術的知識
  • At least 2 years experience working in the area of remote technical support, technical advisor or service delivery (Field).
  • At least 2 years experience on any of the IBM Storage Portfolio family:
    • IBM FlashSystem, IBM Enterprise Disk Storage (DS8000), IBM Tape System (Hydra & OS Tape Library)
  • Experience in crisis management and client interaction
  • Excellent computer skills – MS Office
  • Fluency in English - both verbal and written

 

事業部門について

IBM Systems は、IT リーダーがインフラストラクチャーについて異なる考え方をすることを助けます。IBM のサーバーやストレージはもはや無生物ではありません。理解、推論、学習し、お客様が IT の問題を回避しながら革新できるようにします。私達のシステムは世界の最も重要な業界の原動力となり、お客様は未来の設計者です。私達と一緒に、コグニティブ・ビジネス向けに設計され、クラウド・コンピューティング向けに最適化された業界最先端のテクノロジー・ポートフォリオを構築しましょう。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

その他の関連する職務の詳細

For additional information about location requirements, please discuss with the recruiter following submission of your application.