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はじめに

Professionals in IBM Consulting’s Customer and Commerce's Customer Strategy team help clients shape the future of their customer engagement, digital commerce, and experience-led transformation. Combining business strategy, technology expertise, and industry insight, Consultants work with global organizations to design and implement connected customer journeys that drive growth, loyalty, and operational excellence.

As a Consultant, you will be part of multi-disciplinary teams delivering strategic and digital transformation programs across marketing, sales, commerce, fulfillment, and service functions — aligning customer experience goals with modern platform capabilities.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

役割と責任

As a Business Transformation Consultant-Commerce Transformation with the IBM Consulting – Commerce Transformation team, you will: 

Consulting and Delivery

  • Lead and support customer and commerce transformation programs, spanning omnichannel experience, digital commerce modernization, and customer engagement optimization.
  • Assess client maturity across commerce, CRM, loyalty, and marketing platforms to define transformation roadmaps and value realization plans.
  • Conduct customer journey mapping, process assessment, and business capability analysis to align people, process, and technology for measurable outcomes.
  • Define target operating models and platform strategies across domains like PIM, OMS, CMS, Marketing Automation, and Contact Center.
  • Develop business and functional requirements, user stories, and KPIs supporting agile delivery.
  • Build business cases that quantify benefits across the full customer lifecycle — from acquisition and conversion to retention and advocacy.
  • Partner with technology and design teams to ensure business needs are translated into scalable and integrated solutions.

Advisory and Thought Leadership

  • Support the development of Customer and Commerce strategies, including platform selection, customer data architecture, and digital operating model design.
  • Contribute to client proposals and presentations, articulating the value of customer experience and commerce transformation initiatives.
  • Create accelerators, frameworks, and best practices for CX, personalization, and commerce modernization programs.

Collaboration and Stakeholder Engagement

  • Work collaboratively with IBM teams across Strategy, Design, Technology, and Data to co-create client-specific, integrated solutions.
  • Engage with client stakeholders from CMO, CIO, and CDO organizations to build alignment, drive execution, and ensure measurable impact.
  • Identify and proactively communicate project risks, dependencies, and improvement opportunities.
必要とされる学歴
修士号
必要な専門的および技術的知識
  • Strong understanding of customer strategy, commerce platforms (Shopify, Salesforce Commerce, SAP Commerce, Adobe Commerce), and marketing automation ecosystems.
  • Working knowledge of CRM, loyalty, CDP, and customer analytics platforms.
  • Ability to link business objectives to platform capabilities and data-driven insights.
  • Experience in agile transformation and product management using tools like Jira, Confluence, or Azure DevOps.
  • Strong analytical, problem-solving, and presentation skills with a consultative mindset.
  • Proven ability to work in cross-functional, client-facing environments.

事業部門について

IBMコンサルティング事業本部は、お客様のビジネスや業界のトランスフォーメーションをご支援してきた実績を持つコンサルティングサービスやシステム構築等のサービスビジネスをご提供する事業部です。 私たちは、様々な業界に対する深い洞察、知見を活用し、イノベーションや価値をもたらすべく、戦略の立案や顧客体験の向上、テクノロジーの活用やオペレーションの改善を数多くのお客様にご提案、ご提供してきました。 現在、全世界で14万人を超えるコンサルタントやテクノロジーの専門家が、卓越したスキルや熱意を持って日々お客様に寄り添い、ビジネス上の難しい課題の解決に共に取り組んでいます。 私たちは、テクノロジーの力を信じています。そして人類や地球のために、責任を持ってテクノロジーを活用していきます。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

その他の関連する職務の詳細

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.