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はじめに
A Customer Success Manager (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.

Excellent onboarding and industry-leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will have a positive impact on the world around you.
役割と責任

IBM Customer Success Manager Technical Specialists (CSMs) are technical experts who work with clients to drive adoption and expansion of IBM products to accelerate client value. They look for expansion opportunities within and across the product or service the client is using. During the renewals process, CSMs partner with Subscription & Annuity Reps to ensure the client has a seamless experience.

You will be joining the EMEA CSM Automation team within webMethods.

必要とされる学歴
学士号
望ましい学歴
修士号
必要な専門的および技術的知識

  • Demonstrates the value IBM's technology can bring in the context of the client's industry/business and advantages of IBM's technology versus the competition

  • Understand how to lead, coordinate, and leverage technical resources from Technical post-sale to deployment and implementation

  • Experience working in sales of software, SaaS/ IaaS / PaaS and/or Cloud.

  • High level of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value

  • Experience building and communicating ROIs, client value assessments, business outcomes and executive business reviews based on enterprise software implementation and delivery

  • Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions

  • Employ professional skills such as communication, persuasion, presenting, consulting, and facilitation

歓迎する専門的および技術的経験
  • Knowledge in webMethods or Integration platforms

  • Strong architecture advocates for leading edge technologies and digital transformation, with emphasis on Hybrid Cloud and AI

  • Experience working with a broad spectrum of technology solutions – Cloud, Data & AI, etc.
  • Solid experience of using agile best practices to successfully deliver in a way that's both nimble and fast

事業部門について

IBMソフトウェアは、機械学習から生成AIまで、中核ビジネス運営にインテリジェンスを組み込み、組織がより即応的、生産的、およびレジリエントになれるように支援します。 IBMソフトウェアは、お客様がAIを今すぐ活用して、デジタルレイバー、IT自動化、アプリケーションのモダナイゼーション、セキュリティー、サステナビリティーにわたり、信頼性とスピードを兼ね備えた上で確信の持てる、真の価値を創造できるように支援します。 AIの有効性は、その基となるデータの有効性と同等になるため、ここで重要となるのは、すべてのデータを活用可能にすることです。 ほとんどの組織では、データが複数のクラウド、オンプレミス、プライベート・データセンター、エッジに分散しています。 IBMのAIおよびデータのプラットフォームは、信頼できるデータでAIの効果を拡張および加速し、ビジネス全体にAIのトレーニング、調整、導入を行うための先進の機能を提供します。 IBMのハイブリッドクラウド・プラットフォームは、ハイブリッド環境全体で開発、セキュリティー、運用を行うための最も包括的で一貫性のあるアプローチのひとつです。柔軟なファウンデーションとして、データを場所を問わず活用できるようにするため、AIを拡張してビジネスに深く浸透させることが可能になります。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

その他の関連する職務の詳細

For additional information about location requirements, please discuss with the recruiter following submission of your application.