IBM

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. 
Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Has knowledge, experience and expertise across the major business processes they support for their clients. Understands their client's strategy, priorities, operations and broadly leverage this knowledge to advance business process differentiation. These roles are required to handle / understand complex transactions (platform exceptions), develop and implement innovative process initiatives, deploy leading edge solutions which match their client's tactical and strategic requirements, work with IBM development teams on requirements, functions and iterations of leading edge solutions and lead training & quality activities related to those solutions. These professionals require skills in business operations, process management and compliance, industry knowledge and a deep understanding of the process best practices and tools to execute their client's core business processes. 

Analytical Problem Solving :   

• Shows developing skills in analytical thinking and begins to apply basic techniques to solve problems with some guidance. Recognizes patterns and trends in data with support.
• Simplifies existing procedures by documenting and refining workflows, making it easier for team members to follow.
  
• Normally receives little instruction on day-to-day work and general instructions on new assignments.
  
• Engages in independent analysis and discussions with peers to provide recommendations or solutions after considering various possibilities. Starts to use basic analytical tools to aid in problem identification. 
  
• Recommends and implements small-scale automation solutions that reduce time spent on routine tasks, increasing overall team efficiency.    

Autonomy and Impact to the Organization:    

• Takes on  greater responsibilities and shows a developing capacity to influence team goals and outcomes. Receives litlle instruction on day-to-day work, general instructions on new assignments. 
  
• Exercises some autonomy in decision-making, with supervision on complex topics. Typically focuses on providing standard professional advice and creating outputs for review by experienced team professionals. 
  
• Volunteers individual contributions aligned to collective goals. 
  
• Studies and begins to understand of the client's business, industry, market, & technology.     

Skills and Collaboration: 

• Applies a limited set of skills and knowledge effectively.
  
• Demonstrates understanding of most company resources and processes.
  
• Develops professional expertise Communicates effectively with peers, gains trust by being transparent and honest with others.
  
• Supports experienced peers in preparation of negotiations Extends network beyond immediate peers, to other groups in the organization.
  
• Under guidance, collaborates with team members to complete projects :  searches best practices, contributes ideas, creates reports and analyses.
  
• Mentors entry-level employees, providing guidance and support. Applies a range of collaboration and communication technologies, including AI-driven tools, with increasing proficiency, enhancing team interactions.

1. Native or near native Japanese skill, JLPT-1 or above. 
2. Fluent communication in verbal Japanese is a must.
3. Bachelor’s/College Degree or above, preferably Human Resources related major.
5. Intermediate in MS Excel/Word/PowerPoint.
6. Good computer and internet navigation skills.
7. Logical, organized, detailed, with strong analytical skills.
8. Excellent communication and interpersonal skills.

• Work Experience
  1. 3+ years of BPO experience.
  2. 2+ years of Benefits experience.
• Other Requirements
  1. Work Shift: Day shift (8am-5pm, Philippine time). 
  2. Work Schedule: Follow Japan Client Calendar.
  3. Work Location: EastWood or UP Ayala Technohub.

Knowledge of Japan Benefits processes