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はじめに

- At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk

役割と責任


The IBM Storage Protect Support (Spectrum Protect or TSM erstwhile) team is supporting complex integrated storage products end to end, including Spectrum Protect, Spectrum Protect Plus, Copy Data Management. This position involves working with our IBM customers remotely, which are some of the world's top research, automotive, banks, health care and technology providers. The candidates must be able to assist with operating systems (AIX,Linux, Unix, Windows), SAN, network protocols, clouds and storage devices. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies. Responsibilities: must include but not limited to

·         Provide remote troubleshooting and analysis assistance for usage and configuration questions

·         Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)

·         Identify known defects and fixes to resolve problems

·         Develops best practice articles and support utilities to improve support quality and productivity

·         Respond to escalated customer calls, complaints, and queries

The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.

必要とされる学歴
学士号
必要な専門的および技術的知識


Following minimum experience are required for the role -

·         Must have worked in at least 12-20 years on data protection or storage software’s as administrator or solution architect or client server technologies.

·         Debugging and analysis are performed via the telephone as well as electronically. So candidates must possess strong customer interaction skills and be able to clearly articulate solutions and options.

·         Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, AIX, and Windows. Focus on storage area networks (SAN), network protocols, Cloud, and storage devices is preferred.

·         Hands on experience with storage virtualization is a plus.

Candidates must be flexible in schedule and availability. Second shift and weekend scheduling will be required.

 

歓迎する専門的および技術的経験


Excellent communication skills - both verbal and written

·         Provide remote troubleshooting and analysis assistance for usage and configuration questions

·         Preferred Professional and Technical Expertise:

·         At least 15 years of in-depth experience with Spectrum Protect (Storage Protect) or its competition products in data protection domain

·         Working knowledge on RedHat, Openshift or Ansible administration will be preferred.

·         Good in networking and troubleshooting.

·         Cloud Certification will be added advantage.

·         Knowledge about Object Storage and Cloud Storage will be preferred.

 

事業部門について

IBM Systems は、IT リーダーがインフラストラクチャーについて異なる考え方をすることを助けます。IBM のサーバーやストレージはもはや無生物ではありません。理解、推論、学習し、お客様が IT の問題を回避しながら革新できるようにします。私達のシステムは世界の最も重要な業界の原動力となり、お客様は未来の設計者です。私達と一緒に、コグニティブ・ビジネス向けに設計され、クラウド・コンピューティング向けに最適化された業界最先端のテクノロジー・ポートフォリオを構築しましょう。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

その他の関連する職務の詳細

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