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The Client Service Manager (CSM) role provides clients with total account system support. The CSM establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. They clearly understand the client's business target, strategy, requirements and how the contracted service support these client objectives. The Service Manager maintains and reinforces the client relationship, improves the client satisfaction and builds a trusted relationship with the client. They supervise the implementation and delivery of the contracted services and are aware of complementary offerings that might contribute to the success of the client's business and expand IBM’s footprint. They have a fundamental role for the management of the IT services contracts and have a
Arquitecto
Defines and describes an architecture of a system delivered in context of a specific solution and as such it may encompass description of an entire system or only its specific parts. Leads the technical decisions being made regarding the solution and how they impact the business outcomes; addresses the non functional aspects of the solution or identify requirements that require definition on the technology being used. assumes primary responsibly for making decisions around the nature of the solution.Top of Form
Bottom of Form
Tecnical Sales Arquitect &Speialist
The Solution Representative–Brand Specialist is responsible for developing specific Brand/product specific solutions that address client's business needs (both industry and business) and deliver client value while supporting brand specific business strategies.
The Client Service Manager (CSM) role provides clients with total account system support. The CSM establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. They clearly understand the client's business target, strategy, requirements and how the contracted service support these client objectives. The Service Manager maintains and reinforces the client relationship, improves the client satisfaction and builds a trusted relationship with the client. They supervise the implementation and delivery of the contracted services and are aware of complementary offerings that might contribute to the success of the client's business and expand IBM’s footprint. They have a fundamental role for the management of the IT services contracts and have a
Arquitecto
Defines and describes an architecture of a system delivered in context of a specific solution and as such it may encompass description of an entire system or only its specific parts. Leads the technical decisions being made regarding the solution and how they impact the business outcomes; addresses the non functional aspects of the solution or identify requirements that require definition on the technology being used. assumes primary responsibly for making decisions around the nature of the solution.Top of Form
Bottom of Form
Tecnical Sales Arquitect &Speialist
The Solution Representative–Brand Specialist is responsible for developing specific Brand/product specific solutions that address client's business needs (both industry and business) and deliver client value while supporting brand specific business strategies.
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