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はじめに

Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at IBM Cloud Infrastructure. 

 

役割と責任

Reporting to the Director of Operations, this role is responsible for the smooth running of a number of Data Centers throughout Europe, ensuring they're well organized and staffed, meet departmental goals and abide by the standards set by IBM Cloud. The Senior Operations Manager works closely together with fellow Senior Managers with a number of Site Managers reporting to him/her. 

Responsibilities: 

  • Manage upwards of 5 datacenters, observing site performance, and serving as an escalation point for issues requiring escalations 
  • Oversee regional datacenter operations to drive efficiency improvements to support operational integrity
  • Manage regional assets by enforcing established policy and procedures and fulfilling audits to assure proper handling, sufficient inventory thresholds, and loss prevention
  • Manage scheduling to cover 24/7 operations and including interviewing and hiring Site Managers 
  • Manage frontline and direct report performance and create/ implement training, coaching, and overall technical development 
  • Assist in the dissemination of information to employees via team meetings by actively contributing an agenda of items and effectively conveying that agenda, to meeting participants 
  • Work closely with local facility engineering staff to ensure all infrastructure systems are operating within established tolerances, proactively maintained, and adequately serviced when necessary 
  • Manage multiple projects relating to datacenter operations from planning to execution 
  • Foster functional inter-departmental relationships 

Key areas of responsibility: 

    •  Provide ongoing support to client deployments and incident management 
    •  Ensure effective and efficient deployment of IBM Cloud’s infrastructure platform 
    •  Operate and improve Disaster Recovery and contingency plans, policies, and procedures, as well as overseeing testing of those procedures 
    • Asset Management 
    • Calculate metrics to analyze the performance of the Site Managers 
必要とされる学歴
なし
望ましい学歴
学士号
必要な専門的および技術的知識
  •  3-5 years of experience managing data centers and network infrastructure 
  •  Proven knowledge of hardware concepts and component installation 
  •  Understanding of facility management and datacenter infrastructure 
  •  Customer focused attitude with previous customer service experience 
  •  Technical knowledge of Linux/Unix, Windows, Servers, Virtual Machines (VMs), Firewalls, Switches, Routers, web hosting control panels (Ensim, cPanel/WebHost Manager (WHM), Plesk, and Helm) 
  •  Proven communication and leadership skills 
  •  Proven analytics skills to drive measurements and improvements 

 

歓迎する専門的および技術的経験
  •  Creativity and intellectual curiosity to constantly improve the data center operations 
  •  Certifications a plus: Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Linux+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), etc 
  •  Be able to motivate and lead a team
  •  Bachelor’s degree or equivalent experience

事業部門について

IBM Systems は、IT リーダーがインフラストラクチャーについて異なる考え方をすることを助けます。IBM のサーバーやストレージはもはや無生物ではありません。理解、推論、学習し、お客様が IT の問題を回避しながら革新できるようにします。私達のシステムは世界の最も重要な業界の原動力となり、お客様は未来の設計者です。私達と一緒に、コグニティブ・ビジネス向けに設計され、クラウド・コンピューティング向けに最適化された業界最先端のテクノロジー・ポートフォリオを構築しましょう。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

その他の関連する職務の詳細

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. 

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.