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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Votre rôle et vos responsabilités

In this role you will be a technical focal point and trusted advisor to clients who have purchased our premium support offerings for Fusion HCI including software stack for ANZ Federal Accounts.

This role will require a high level of technical and communication skills. Establish credibility and build trust with IBM Premium clients. It requires analytical thinking and problem-solving skills to quickly identify client’s situation and expedite problem resolution by engaging the appropriate technical resource. 

 

The Technical Account Manager (TAM) facilitates monthly meetings, provides reports, advice on best practice and makes recommend actions. He/she ensures all contractual deliverables are met.

The individual must be highly motivated with strong technical skill in cloud-native platforms and container orchestration as well as organizational skill. He/she must be self-driven and is willing to operate in constantly evolving environment.

The role provides high visibility within the support organization, requires cross team collaboration including Product, Sales, IBM Client Care team and Business Partners.

 

Additional Responsibilities:

  • Provide remote troubleshooting and analysis assistance for usage and configuration questions
  • Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
  • Identify known defects and fixes to resolve problems
  • Develops best practice articles and support utilities to improve support quality and productivity
  • Respond to escalated customer calls, complaints, and queries

    (The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage.: Not shift position, Normal Working Hours following AP Time Zone)
Formation requise
Diplôme de l'enseignement supérieur
Formation préférée
Licence
Expertise professionnelle et technique requise
  • At least 2 years experience working in the area of remote technical support, technical advisor or service delivery (Field).
  • Knowledge in Storage, Networking and Server (Lenovo & Dell)
  • Red Hat OpenShift (Deployment, Configuration, Operator Framework, Monitoring) including CEPH/Defender
  • Red Hat Certified Specialist in Containers and Kubernetes (DO180)
  • Ability to communicate technically
  • Experience in crisis management and client interaction in Federal Accounts
  • Excellent computer skills – MS Office
  • Fluency in English - both verbal and written (This position does not sponsor Visa due to Business reason)
Expertise professionnelle et technique préférée

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

À propos de la Business Unit

IBM Systems aide les responsables IT à poser un regard différent sur leur infrastructure. Les serveurs et le stockage IBM ne sont plus des objets inanimés : ils peuvent comprendre, raisonner et apprendre, permettant ainsi à nos clients d'innover tout en évitant les problèmes IT. Nos systèmes sont les moteurs des industries les plus importantes au monde et nos clients sont les architectes du futur. Rejoignez-nous pour participer à la construction de notre portefeuille technologique de pointe, conçu pour l'entreprise cognitive et optimisé pour le cloud computing.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.