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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. 

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. 

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Votre rôle et vos responsabilités

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. 

The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. 

Your primary responsibilities include: 

  • Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. 

  • Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. 

  • Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. 

  • Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. 

  • Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. 

  • Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

Formation requise
Licence
Formation préférée
Licence
Expertise professionnelle et technique requise

  • Software Development and Delivery: Knowledge in roles involving software development and delivery, demonstrating proficiency in delivering software solutions. 

  • Cloud/DevOps Engineering and Linux Administration: Knowledge in Cloud/DevOps engineering and/or Linux administration roles, showcasing expertise in cloud infrastructure and Linux systems. 

  • Public Cloud or Hybrid Cloud: Knowledge with at least one major public cloud provider or large-scale private/hybrid cloud environments using container orchestration technologies. 

  • Configuration Management Framework: Proficiency with a modern configuration management framework such as Puppet, Ansible, or Chef, demonstrating expertise in automating infrastructure management. 

  • Monitoring Frameworks: Production experience with one or more monitoring frameworks such as Nagios or Prometheus, indicating proficiency in monitoring and maintaining system health.

Expertise professionnelle et technique préférée

  • Scripting Skills: Strong scripting skills in at least one language such as BASH, Python, or Ruby, showcasing the ability to automate tasks and streamline processes. 

  • Source Control Management: Experience with source control management systems such as Git or Subversion, demonstrating proficiency in version control and collaboration. 

  • Software Development Life Cycle: Understanding of the software development life cycle and delivery process, ensuring adherence to best practices and efficient project delivery. 

  • Project Management and Stakeholder Collaboration: Ability to manage multiple projects, ensuring commitments and timetables are met, and partnering with internal stakeholders to design operational solutions.

À propos de la Business Unit

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.