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Introduction

We seek a skilled AppOps Support Analyst to join our team, specializing in Application Support and Automation. The ideal candidate will have a strong background in AppOps Support (ideally, with Banking), a deep understanding of the Java-based applications and MQ messaging, and a high commitment to client delivery, service, and support.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Votre rôle et vos responsabilités

 

1.       Provide support and troubleshoot the RTGS application and MQ messaging components.

2.       Provide automation to streamline work processes using Ansible Tower and bash scripts.

3.       Collaborate with cross-functional teams to define system requirements and provide technical guidance.

4.       Perform thorough testing of new and modified applications, troubleshooting and resolving any identified bugs or issues.

5.       Document all development processes, including design, implementation, and testing phases, for future reference and knowledge sharing.

6.       Participate in the on-call rotation for critical system support and issue resolution.

7.       Keep up to date with the latest trends and advancements in Java, MQ, and Ansible.

 

Formation requise
Diplôme de l'enseignement supérieur
Formation préférée
Licence
Expertise professionnelle et technique requise

 

1.       Bachelor’s degree in Computer Science, Information Systems, or a related field. Equivalent experience will also be considered.

2.       Proven experience in Application Support with Java-based applications, ideally with Banking.

3.       Proven experience supporting applications on a RHEL (Red Hat Enterprise) or Linux-based operating system.

4.       Proven experience automating using Ansible Tower and YAML.

5.       Strong knowledge with MQ Messaging, as well as SSL and Certificate Authority processes.

6.       Knowledge of inter-operability between Oracle Databases and Java-based applications.

7.       Excellent problem-solving skills, with the ability to debug complex applications.

8.       Experience with MLA (monitoring, logging, alerting) technologies such as ELK and Prometheus/Grafana is a bonus.

9.       Superior communication skills, both written and verbal, with the capacity to explain technical concepts to non-technical stakeholders.

1.   Self-motivated and able to work independently and collaboratively within a team.

 

À propos de la Business Unit

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

Must have the ability to work in Canada without sponsorship.


This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.