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Introduction

Want to be part of a team that keeps the world's economy running? We are seeking a dedicated team member interested in being part of a talented team committed to supporting customers across the globe. We are looking for candidates with prior technical support experience and a strong Support background in transaction processing or database processing. Problem troubleshooting, analysis, root cause determination, and resolution are key skills needed to excel in this position. The ability to communicate both through written and verbal communication in English is a must. The candidate should also be capable of putting the needs of our customers first while being mindful of technical best practice

Votre rôle et vos responsabilités

 As a Technical Support Professional, you will be in a front-line position supporting our Data Replication software. You will debug issues seen by customers and work with development to solve customers issues. What you'll do: Using technical resources and tools, support customers by answering questions and responding to customer requirements. Utilize product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance. How we'll help you grow: You'll have access to all the technical training courses you need to become the expert you want to be. • You'll learn directly from Sr members/leaders in this field. • You'll have the opportunity to work with multiple customers.

Formation requise
Licence
Formation préférée
Licence
Expertise professionnelle et technique requise

Providing technical support, including problem determination, resolution, and escalation as needed. Proactively managing high severity and priority incidents. Excellent oral and written communication skills. Ability to listen to customers and understand both situational and technical issues. Assisting customers via telephone, and remote support tools. Ability to work with and collaborate across a global team of engineers. Knowledge of Operating Systems (UNIX, Linux, Windows), MySQL, Data Bases, DB2,. This role will require working a shifted work week to provide support on weekends. Availability to work on rotational schedule.  


Expertise professionnelle et technique préférée

A working knowledge of case management in Salesforce, or any other ticketing tool, is desirable. Experience working in a FTS support environment. Good analytical and problem-solving skills. Understanding of database usage and internals. 

IBM Db2 LUW, IBM Db2 for z/OS, Microsoft SQL Server and/or Oracle experience is an asset.

À propos de la Business Unit

IBM Software insuffle de l'intelligence dans les opérations métier de base, de l'apprentissage automatique à l'IA générative, afin d'aider les organisations à être plus réactives, plus productives et plus résilientes. IBM Software aide ses clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et du développement durable. La capacité d'utiliser toutes les données est essentielle à cet égard, car l'IA ne vaut que ce que valent les données qui l'alimentent. Dans la plupart des organisations, les données sont réparties entre plusieurs clouds, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM met à l'échelle et accélère l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour entraîner, régler et déployer l'IA dans l'ensemble de l'entreprise. La plateforme cloud hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'opérations dans les environnements hybrides : une base flexible pour exploiter les données, où qu'elles se trouvent, afin d'étendre l'IA au coeur de l'entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.