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Introduction

 

Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high-quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBM's profitability? As we strive for great user experiences, we need great technical content professionals building those experience.


Votre rôle et vos responsabilités

 

The ideal candidate will have strong communication skills and experience working with both internal and external clients. The content developer will synthesize product information to create a variety of customer-facing information deliverables. If you are looking for a career change and thrive in a collaborative environment where you can create modern, user-centric products for the mainframe this position is for you. Not only will you help develop and test critical product content, but you will grow your experience and skills in areas including new automated workflow offerings, content solutions and a wide array of IBM Enterprise Design Thinking practices.


Formation requise
Licence
Formation préférée
Licence
Expertise professionnelle et technique requise
  • Ability to quickly acquire knowledge of a product, including the basics of its technologies and how it’s used by our customers to inform content.
  • Developing and executing user-centric content strategies aligned with project goals. 
  • Ability to define a content plan based on user’s needs using various sources such as conversations with SMEs, hands-on experience with the product, sponsor users...etc.
  •  Ability to use data and feedback insights to iteratively improve content quality, and improve, adapt, or create content strategies.
  •  Owning and delivering content independently while communicating with stakeholders.
  • Ability to write accurate, clear, and concise documentation for global audience.
  • Ability to collaborate effectively across remote teams and time zones.
  • Ability to work with Subject matter experts and understand technical concepts.
  • Experience with XML or DITA tagging languages.
  • Ability to quickly adapt and learn new skills.
Expertise professionnelle et technique préférée
  • Proficiency with relevant content development and publishing tools and processes.
  • Ability to use visual tools such as Figma or video skills help us to go beyond text.
  • Ability to use and contribute to shared source repositories such as GitHub.
  • Ability to acquire and leverage IBM Design Thinking practices.
  • Experience with Agile software development lifecycle.

À propos de la Business Unit

IBM Software insuffle de l'intelligence dans les opérations métier de base, de l'apprentissage automatique à l'IA générative, afin d'aider les organisations à être plus réactives, plus productives et plus résilientes. IBM Software aide ses clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et du développement durable. La capacité d'utiliser toutes les données est essentielle à cet égard, car l'IA ne vaut que ce que valent les données qui l'alimentent. Dans la plupart des organisations, les données sont réparties entre plusieurs clouds, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM met à l'échelle et accélère l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour entraîner, régler et déployer l'IA dans l'ensemble de l'entreprise. La plateforme cloud hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'opérations dans les environnements hybrides : une base flexible pour exploiter les données, où qu'elles se trouvent, afin d'étendre l'IA au coeur de l'entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.