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Introduction

The IBM-Apptio Americas Customer Success Managed Services (MS) team is a high performing team of technical and business consultants with deep expertise in the configuration and deployment of Apptio’s SaaS solutions for enabling Technology Business Management (TBM) within IT organizations.

 

You  

 

We are seeking individuals with business and technology consulting experience to support our customers’ continued success and adoption, post-implementation, through proven best practices. In this hands-on role you will manage a portfolio of customers, collaborate closely with the IBM-Apptio Customer Success team and utilize your strong technical aptitude to directly impact the value realized by the customer and the ultimate success of the relationship. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!  

 

Us  

 

IBM-Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT and business leaders understand and make informed decisions about their technology investments, capitalize on cloud transformation, operations, and costs, and drive innovation within their organization. We call it Technology Business Management (TBM) and Financial Operations (FinOps). Our TBM and FinOps solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs and CFOs within their organization.  We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve. 

Votre rôle et vos responsabilités

What We Want You To Do

    • Gather functional and business requirements from client and translate into a functional SaaS solution design, which meets customer needs and provides maximum value within the Apptio platform capability. 
    • Handle all hands-on configuration and Apptio administrative responsibilities for supported clients.
    • Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications. 
    • Work with product management and development organizations to channel client feedback and solutions into future releases of the Apptio product suite. 
    • Work with CS leadership to channel commonalities across customers into best practices processes & product delivered templates.
    • Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion. 
    • Demonstrate passion for continued success of our customers; fortitude and perseverance in challenging situations. 
    • Exhibit professional demeanor while communicating with customers and peers.  
    • Exhibit humility while interacting with team members in the organization. Show eagerness to contribute to organizational values. 
    • Be a fast learner and take ownership of knowledge gaps. 
    • Work closely with other consultants in the organization to leverage skill sets and deliverables.
    • Actively contribute ideas based on previous experience, share perspectives relating to existing situations. 
Formation requise
Licence
Expertise professionnelle et technique requise

Basic Qualifications  

    • 5+ years of experience in as business analyst, consulting or technical analyst role
    • 1+ years of Apptio or ITFM technical and consulting experience
    • Customer facing experience in system implementation 
    • Bachelor degree in Engineering, Computer Science, MIS, Finance or equivalent experience
Expertise professionnelle et technique préférée

Desired Qualifications  

 General 

    • Ability to demonstrate experience with data analysis and data manipulation. 
    • Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance. 
    • Team player with solid communication and presentation skills, deals well with ambiguity. 
    • Competent with packaged and SaaS application software implementation practices. 
    • High-level knowledge of enterprise IT organizational, business and technical environments. 
    • Client-focused attitude – a customer advocate. 
    • Consulting experience in enterprise systems implementations 
    • Ability to breakdown complex information to simple solution requirements 

 Business Domain Focus 

    • Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support. 
    • Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development / support 

 Technical Domain Focus 

    • Experience with data analysis and relational databases. 
    • Skilled at working with large data sets, quickly detecting and resolving data-related issues. 
    • Skilled at completing technical design via iterative mockups. 
    • Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.  
    • Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc. 
    • Training / certification in ITIL or equivalent 

À propos de la Business Unit

IBM Software insuffle de l'intelligence dans les opérations métier de base, de l'apprentissage automatique à l'IA générative, afin d'aider les organisations à être plus réactives, plus productives et plus résilientes. IBM Software aide ses clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et du développement durable. La capacité d'utiliser toutes les données est essentielle à cet égard, car l'IA ne vaut que ce que valent les données qui l'alimentent. Dans la plupart des organisations, les données sont réparties entre plusieurs clouds, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM met à l'échelle et accélère l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour entraîner, régler et déployer l'IA dans l'ensemble de l'entreprise. La plateforme cloud hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'opérations dans les environnements hybrides : une base flexible pour exploiter les données, où qu'elles se trouvent, afin d'étendre l'IA au coeur de l'entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.