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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

 

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

 

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Votre rôle et vos responsabilités

As an Architect in IBM Consulting, you'll serve as a leader in defining solutions for clients. You'll be the advocate for the client while guiding the technical team to implementation.

 

SAP solution architects serve as the conduit between businesses and technology. You will use your analytical and problem-solving skills, to craft adaptable, comprehensive suites appropriate for each client.

 

Your primary responsibilities include: 

Strategic Technical Solutions for Business Transformation: Working with a multi-disciplinary team to design technical solutions required to support business transformations and articulating proposed solutions in business terms demonstrating technical effectiveness.

Project Management and Delivery Excellence: Managing or executing specific project deliverables and scope to ensure project schedules & timelines are respected.

Architectural Guidance and Functional Specifications: Have architectural oversight to provide solutions, technical guidance and functional specifications based on business requirements.

Continuous SAP Knowledge Expansion: You'll be able to expand your SAP knowledge base (in cooperation with SAP trainings)

Formation requise
Licence
Formation préférée
Licence
Expertise professionnelle et technique requise
  • Excellent communication and customer service skills.
  • Advanced English
  • 8+ years of experience leading similar services
  • Knowledge of IT solutions that are typically involved in IT Helpdesk requests
  • Strong knowledge of ITIL processes (e.g. Problem, Incident and Change Management)
  • Strong knowledge of ITSM processes
  • Understanding of what is a recipe, script or procedure for executing help desk care
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Analytical skills to gather and utilize user feedback to improve processes.
  • Customer orientation and commitment to ensure customer success.
  • Technical Knowledge:
  • Strong knowledge of JIRA Service Desk zand Confluence.
  • General knowledge in Automation (RPA / Scripting) and GenAI
Expertise professionnelle et technique préférée

Hiring manager and Recruiter should collaborate to create the relevant verbiage. Create up to 5 bullets max. * Strong understanding of data visualization and reporting tools * Experience with agile development methodologies and DevOps practices * Strong understanding of IT service management and ITIL framework

À propos de la Business Unit

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.